Adam Long

Experience

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  Watkins Construction and Roofing

  Jun 2008 - Dec 2009

  Construction Site Manager

  Planned, managed,and organized the overall residental and light commercial construction development forreputable construction company. Responsiblities included design and review of blueprints and analysis of projects,preparation of construction documents, bidding, negotiations, sub contractor selection, material purchasing,scheduling, project budgeting, building code compliance, project development, quality control, and certification ofoccurpancy. Organized employees on jobsite. Assigned tasks to be completed by deadlines. Managed customer specialrequests. Trained new employees in all types of construction using many different training methods including on thejob and continuing education courses Show less

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  BookIt.com

  Jun 2010 - Jan 2014

  Motivating and inspiring the team to surpass their potential. Improving the team and facilitating the communication among the members of team. Exceeding and meeting departmental objectives, including conversion targets, and lead generation. Creating sense of ownership within the employees and resolving employee issues, if any. Encouraging, supporting, and motivating actively one’s peer team. Looking constantly for development as well as continuous improvement for the entire team. Monitoring, organizing, and coaching team on a day-to-day basis. Communicating the company’s purpose, core values, vision to the front employees. Ensuring that the employees follow their schedules properly as designed. Striving for new ways continually, to increase the opportunities of sales. Handling escalated calls, complaints, questions, and queries as necessary. Facilitating cross-functional communication within employees for improved working condition. Creating a conducive work environment for all the call center’s employees. Carrying out team meetings and actively participating in the monthly and weekly meetings. Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets. Strong knowledge of customer care techniques and processes. Exceptional analytical and listening skills. Ability to operate well in a call center team environment. Familiarity with several voice-logging systems and tools. Keenness and flexibility to work extended hours. Natural flair for coaching, motivating, and interacting with people. Show less Handle Guest inquiries, complaints, billing questions and payment extension/service requests. Manage a highvolumeworkload with deadline driven environment. Demonstrate outstanding problem solving skills and activelistening skills. Successfully difuse volotile and difficult guest situations with tact and ease. Possess exceptional abilityto build productive relationships, resolve complex issues and win guest loyalty. Extend support to floor representativesby assiting with questions and help with processes. Complete assigned tasks by Call Center Team Leads, Supervisors,Managers, and the Director. Show less

  • Team manager

    Mar 2013 - Jan 2014

  • Support

    Jun 2010 - Feb 2013
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  General Dynamics Information Technology

  Feb 2014 - Mar 2014

  Government Contractor
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  Wyndham Vacation Ownership

  Jun 2014 - Dec 2018

  • Marketing Supervisor

    Jan 2017 - Dec 2018

  • Marketing

    Jun 2014 - Dec 2018
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  Alliance Resort Group

  Dec 2018 - Jan 2021

  Educating Timeshare Owners on their options to upgrade, downgrade, or exit their ownerships.

  • Director Of Sales Marketing

    May 2019 - Jan 2021

  • Educational Consultant

    Dec 2018 - May 2019
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  Noble Public Adjusting Group

  Jan 2021 - Mar 2023

  Regional Sales Manager

  Defense and Advocacy for the Insured

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  Florida Farm Bureau Insurance

  May 2023 - now

  Insurance Agent