
Javaid Ahmad Pandit
Jr. Processing Officer

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About me
Assistant Manager, Client Servicing
Education

Govt. Industrial Training Institute, Anantnag
2010 - 2011National Certificate in Modular Employable Skills Information and Communication Technology
Department of History, University of Kashmir, Srinagar
2006 - 2007Master of Arts (M.A.) History
Govt. Degree College (Boys), Anantnag
2003 - 2005Bachelor of Arts (B.A.)
Govt. Hr. Sec. School, Anantnag (J&K)
2001 - 200212th
Islamia Hanfia Institute, Anantnag (J&K)
1990 - 2000Matric
NIELIT Chandigarh
2017 - 2018Diploma Diploma in Computer Applications, Business Accounting and Multilingual DTP A
Indira Gandhi National Open University
2014 - 2015Master’s Degree Education (M.Ed) A
University of Kashmir
2008 - 2009Bachelor of Education (B.Ed.)
Experience

HDFC Bank
Jun 2008 - Apr 2009Jr. Processing Officer
Govt. Hr. Secondary School, Chittergul Anantnag
Jun 2009 - Dec 2009Lecturer
Rehmat-e-Alam College of Education
Mar 2011 - Aug 2011Lecturer
HDFC Bank
Aug 2011 - May 2013Processing Officer (Through ADFC Pvt. Ltd.)Management of operations in the Branch as per the laid down process and reporting any deviations and getting the same ratified by the seniors.1) Inward Clearing:Managing Inward Clearing including the following, within the cutoff timings and without exceptions:* Tallying cheques received, verification and authorisation of entries.* Management of receivables or Payables - Booking and follow up.* Referrals management for cheques as applicable.2) Handling of Returns and Referrals:* Identify and return eligible cheques to the presenting Banks.* Raising referrals and follow up for response.* Maintain Outward Cheque Return Register and other records.* To ensure there are no late return of cheques for funds reasons and technical reasons.3) Outward Clearing:Managing Outward Clearing within the cut off timings and without exceptions.* Verification and authorization of all entries before presentation in Outward Clearing.* Manage Inward Returns and ensure no exceptions.4) CMS Operations:Managing CMS activities:* Verification and authorisation of all cheques received for collection without exceptions.* To ensure dispatch of the schedules to the right location in time.* To ensure timely presentation of the cheques received under schedules from other locations after due verification and related actiovities.* Follow up for schedules in case not received as required.5) Transfer Cheques:Verify and Authorize the transfer cheques as per the process without exceptions.6) Depository Operations:Verification of the documents /forms for A/C opening and modifications thereof.7) House keeping/ General Upkeep:* Maintain relevant Registers and documents.* Store all security documents, instruments, etc. in FRFC under dual custody.* Generate all the relevant reports for all the functions. Show less

Learning Links Foundation
May 2013 - May 2014• Training the Village Level Entrepreneurs (VLEs)/ Khidmat Centre owners sponsored by JAKEGA (Jammu & Kashmir E-Governance Agency) in “Technology and Entrepreneurship” Program so that they can train the local youth themselves and spread the learning.• Training the youth of Jammu and Kashmir State particularly of remote areas where there is limited access to technology in homes and schools. Assisting them to learn skills necessary to work and compete in the 21st century. These skills include technology literacy, critical thinking and collaboration.• Teach computer skills classes based on MS Office to increase the employability of students (trainees).• Training students, learners and end users in computer operations.• Maintain a database record for all trainees in my classes including attendance & performance.• Evaluating and assessing trainee’s progress.• Submit report after each class to follow up with clients. Show less
Program Coordinator
Apr 2014 - May 2014Trainer/ Resource Person
Oct 2013 - Mar 2014Trainee, Education Facilitator
May 2013 - Oct 2013

E-Resolute Consultancy & Services Pvt Ltd
Jul 2015 - Dec 2015To improve the firm's relationship with both partner firms and customers:--------- Attend all the sales related queries over phone (Inbound/Outbound).- Track all the Emails, social media queries, website queries and walk-in leads.- Follow up with the Clients.- Over look the implementation of all the campaigns.- Partner Management.- Monitor and guide all the On-field Relationship Managers.- Make business analysis by generating weekly and monthly sales reports.- Maintain a daily counter of total sales and total new centers.- Share feedback with other departments of the Organization.- Prepare PPTs and pitch for MRCs.- Maintain all the records related to the roll-out.- Maintain Partner Kits and MRC Kits.- Conduct training programs with J&K Bank, VLCs, MRCs and other partners for new products and services. Show less - Sales & MarketingSeeking out new clients and forming new relationships or care-taking a valuable existing client base, making sure that their needs are met at every step of the way.Responsibilities:* Maintain a strong working relationship with the distributors/MRCs/VLEs of the concerned districts.* Work closely with the distributors/MRCs/VLEs of the concerned districts.* Make regular visits to new leads and new centers in the concerned districts.* Generate new sales for the products and services of E-Resolute.* Ensure a smooth business process by tracking the sales and payments of MRCs/Partners/VLEs.* Generate daily sales reports.* Get feedback and share it with the team.* Train and give Demos to all VLEs/MRCs and Partners. Show less
Head Relationship Manager
Oct 2015 - Dec 2015Relationship Manager
Jul 2015 - Sept 2015

Al Hasanain Stationery & Electronics Store
Feb 2016 - Sept 2018Manager
Saint Xain's International School
Sept 2018 - Jan 2019Parent Relationship Manager• Promoting the school in the best possible way by providing customer service excellence to parents and visitors.• Maintain open lines of communications with existing parents and ensure that their feedback including concerns, complaints and compliments are handled effectively and passed to the relevant member of staff, efficiently and in a timely manner. Liaise with other school personnel or departments as required.• Resolve, or escalate through the correct channels, non-academic school issues that parents or parents’ groups may raise.• Ensure that the Principal and relevant staff are regularly informed of problems or matters of significance.• Undertake parent satisfaction surveys. Collate responses and produce analysis and action planning recommendations in partnership with the Principal.• Conduct Parent Exit Surveys and prepare reports for the Principal.• Develop and update communication channels, such as newsletters and social media (e.g. Facebook) in accordance with the Institute and school-specific Marketing Strategy to promote the school to both existing and potential new parents.• Attend staff meetings and serve on committees as required. • Perform other duties as requested by direct & dotted reporting line managers / supervisors.• Manage and conduct the fresh admissions examinations.• Manage/Assist the other school managing staff in computer based assignments like question papers setting/formatting/printing.• Facilitating Social Science classes from 6th to 10th grades. Show less

Eternal Success School
Mar 2019 - Jun 2019School Office Manager
Wudav Brand Stories
Jul 2019 - Jun 2020Assistant Manager, Client Servicing
Licenses & Certifications

Google Basics for Teaching
Google for EducationDec 2014
Languages
- enEnglish
- urUrdu
- kaKashmiri
- hiHindi
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