Chitimireddy Sai Pradeep Reddy

Chitimireddy Sai Pradeep Reddy

Associate Consultant

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location of Chitimireddy Sai Pradeep ReddyHyderabad, Telangana, India

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  • Timeline

  • About me

    ServiceNow Developer | ITSM | CSA | Immediate Joining

  • Education

    • R.V.R. & J.C. College of Engineering

      2017 - 2020
      Bachelor of Technology - BTech Mechanical Engineering 8.44

      Activities and Societies: Student Integrated Committee (SICO) member

  • Experience

    • Capgemini

      Oct 2021 - Oct 2023
      Associate Consultant

      -Worked on Implementation, Customization of ITSM modules such as Incident, Problem, Change and Service Catalog in ServiceNow.-Carried-out the best methods of Service Now, developed and configured Business Rules, UI Policies, Client Scripts and Catalog Client Scripts, UI Actions etc.-Created and Maintained User Accounts, Approvers, Support Groups. Involved in development, administration and deployment of ServiceNow.-Customized the forms of Incident and Problem Management tables.-Handled release activities of customized updates from one instance to other instance by using update sets.-Imported data into ServiceNow using Import Sets and Transform maps.-Resolved and Cancelled Batch jobs, Run-time error Incidents using Fix Scripts.-Sorting the incidents into parent and child incidents when a batch job failure occurs. Show less

  • Licenses & Certifications

    • ServiceNow Certified Application Developer

      ServiceNow
    • ServiceNow Certified System Administrator

      ServiceNow
      Apr 2014
    • ServiceNow Certified Implementation Specialist - IT Service Management

      ServiceNow
    • Micro-Certification- Welcome to ServiceNow

      ServiceNow
      Apr 2024