Chitimireddy Sai Pradeep Reddy

Experience

• 

  Capgemini

  Oct 2021 - Oct 2023

  Associate Consultant

  -Worked on Implementation, Customization of ITSM modules such as Incident, Problem, Change and Service Catalog in ServiceNow.-Carried-out the best methods of Service Now, developed and configured Business Rules, UI Policies, Client Scripts and Catalog Client Scripts, UI Actions etc.-Created and Maintained User Accounts, Approvers, Support Groups. Involved in development, administration and deployment of ServiceNow.-Customized the forms of Incident and Problem Management tables.-Handled release activities of customized updates from one instance to other instance by using update sets.-Imported data into ServiceNow using Import Sets and Transform maps.-Resolved and Cancelled Batch jobs, Run-time error Incidents using Fix Scripts.-Sorting the incidents into parent and child incidents when a batch job failure occurs. Show less