Bridget Releford

Experience

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  Pacific Drive Elementary School

  Mar 1998 - Jun 1998

  Physical Education Teacher

  Assist with leading students in daily physical activitiesAssisted with monitoring students during lunches and recessAssisted with afterschool careAssisted with car line duty

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  UPS

  Sept 1998 - Aug 2001

  Revenue Audit

  Weighted and measured packages to make sure the correct amount was paid* Submitted billing corrections

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  JRA Furniture Industries, LLC

  Mar 1999 - Jun 2007

  Motivated and supervised up to 15+ employees on a daily basis* Delegated responsibilities to employees to meet company’s expectations* Organized inventory reports to maintain the necessary inventory to operate on daily basis* Assisted in hiring and firing decisions* Corresponded with the factory on as needed basis* Ordered inventory* Assisted with Cooperate and special case customers* Maintained great working rapport with cooperate buyers and buyers assistants * Assisted customer service supervisors and representatives with any questions * Trained customer service supervisors* Handled overly irate customers Show less

  • Customer Service Manager

    Jul 2002 - Jun 2007

  • Customer Service Supervisor

    Jun 2001 - Jul 2002

  • Customer Service Representative

    May 2000 - Jun 2001

  • Customer Service Representative

    Mar 1999 - May 2000
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  TSY Services, LLC

  Jun 2007 - Aug 2007

  Customer Service Representative

  Assisted in-bound customer calls with warranty claims.* Placed orders based on information provided by the customer via mail, email, and/or fax.* Assisted with getting information together for a new account.

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  Isuzu Motors America

  Sept 2007 - Dec 2007

  Customer Support

  Upgrading dealer orders.* Releasing upgraded part orders. * Mailing invoices to dealers.* Assisting dealers with price & availability.* Country of origin-NAFTA. * Running weekly dealer reports. * Order Acknowledgement

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  WellPoint

  Jan 2008 - now

  Assisting in-bound customer calls with provider searches, provider demographic updates, contact information for contracting and credentialing.Acknowledging and assisting customer inquiries via mail, email and/or fax.Working client validation requests.Maintaining various monthly client request logs. Data analysisAssisting other customer care representatives with questions and various tasks. Assisted in-bound customer calls with billing and appeal status.Assisting other customer service representatives with questions and various tasks.* Acknowledged and assisted customer inquiries via mail, email and/or fax.* Assisted in organizing files.Customer Support

  • Customer Service Rep

    Jan 2008 - now

  • Customer Care Representative III

    Mar 2011 - Nov 2014

  • Customer Service Representative II

    Jan 2008 - Mar 2011
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  Anthem, Inc. (Formerly Wellpoint)

  Nov 2014 - now

  Network Relations Consultant

  Assisting in-bound customer calls with provider searches, provider demographic updates, contact information for contracting and credentialing.Acknowledging and assisting customer inquiries via mail, email and/or fax.Working client validation requests.Maintaining various monthly client request logs. Data analysisAssisting other customer care representatives with questions and various tasks.Assisting with training new customer care representatives.Working client reported complaints and grievances. Show less

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  Lyft

  Mar 2015 - Nov 2018

  Driver

  Picking passengers up from their designated location, driving them to their desired destination. Providing a safe and friendly travel experience.

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  Shipt

  Sept 2019 - May 2021

  Shopper

  Shop and deliver customer orders.Communicate with the customer before, during and after the shop as appropriate.

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  Winn-Dixie

  May 2021 - Oct 2023

  Stock Associate

  Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.Offer product suggestions when appropriate.Stock and rotate department (grocery, general merchandise, dairy and frozen food areas) products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.Operate department equipment and tools.Assist with receiving vendor merchandise.Unload truck deliveries promptly.Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.Perform other job-related duties as assigned. Show less