Lakshan Karunathilaka

Experience

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  Ceylinco Building Society

  Oct 2005 - Mar 2008

  Marketing Executive

   Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Responded to customer questions and requests in a prompt and efficient manner. Built relationships with customers to increase likelihood of repeat business. Contributed to team success by exceeding team sales goals by 100%.

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  Nations Trust Bank PLC

  Apr 2008 - Dec 2017

   Led a comprehensive Employee Engagement training for over 1000 staff members. Served as company representative at social events to promote company objectives. Resolved employment-related disputes through proactive communication. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Handled under staffing, disputes, terminating employees and administering disciplinary procedures. Represented organization at personnel-related hearings and investigations. Delivered a wide variety of courses including topics on communication, team building and Employee Engagement. Led daily, weekly and monthly coaching, counseling and feedback sessions. Captured key feedback from employees during exit interviews. Identified development opportunities and succession gaps. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews Show less  Assessed clients' financial situations to develop strategic financial planning solutions. Researched industry competitors and compiled detailed analysis data. Maintained confidentiality of bank records and client information. Organised focus groups to design the best marketing strategy for product offerings. Identified investment opportunities, threats and challenges to accurately forecast the company budget. Created alternative business plans to improve customer relationships. Launched new sales training programmes to drive continuous profitability improvements. Supervised a sales force of 42 sales associates. Developed quarterly and annual sales department budgets. Developed a comprehensive training programme for new sales associates. Planned and directed staff training and performance evaluations. Reviewed operational records and reports to project sales and determine profitability. Trained all incoming sales team members. Attended sales training camp and brought best practices leadership back to the company. Show less

  • Employee Engagement Manager

    Sept 2015 - Dec 2017

  • Assistant Manager- Branch sales/ Zone 2

    Apr 2008 - Dec 2017
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  National Development Bank PLC (NDB)

  Jan 2018 - now

  Relationship Manager Privilege Banking