Mark Zhang

Experience

• 

  CEVA Logistics

  May 2006 - Oct 2008

  Key Account Supervisor

  ·Proactively understanding customer’s demand and convincing customer by effective solutions and competitive quotations·Leads, and motivates the key account team in a professional manner, both in compliance with company goals and standards and provide a solid good service to customer·Handling critical/special issues and escalations,act as coordinator to solve the disputes and complaints by using both internal and external resources·Involving in vendor selection jointly with customer to ensure selected vendors to strictly comply with customer’s criteria·Define SOP and drive all respective stations strictly following it up·Designs, implements and monitors service performance quality reporting within the own team (Key Performance Indicators (KPI) incl. quality control) and initiates action plan·Seeking potential business opportunities by building up long term relationship with customers·Assist to replicate the Shanghai base account success project to nation wide. Show less

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  3M

  Nov 2008 - Jan 2011

  Logistics Associate

  IATD Supply Chain Specialist from Jun 2010 to Jan 2011·Approach to total group business strategy to supply the solid analytical report to direct the supply resource deployment to better support the nation wide sales and promotion·Ensures smooth communication with other sections (Legal,Finance,Sourcing) as well as the Group Head and represents the own department towards manufacture and planner·Designs and implements supply chain service quality performance reporting and communicate with respective responsible sections form improvement·Take leadership for own group project for supply chain aspect (Portfolio Rationality,Business and Support Function Engagement,Supply Chain Sections Q&A Manual and Non Working Inventory Improvement)·Participate business direct selling negotiation,give supply chain related suggestions and solutionsImport team leader from Aug 2008 to Jun 2010·Gives training to new staff and other stakeholders on request·Jointly assess the logistic supplier’s performance and renew the contract,and evaluate the potential candidates to maintain a high level service to 3M·Using lean six sigma concept in daily operation to optimize the own team and supplier’s operation standards,procedures and practices for operational excellence to achieve company’s target (from freight’s arrival to receipt:Ocean 4 days and Air 1 days)·As a key coordinator and facilitator in internal cross function meeting,provide the appropriate logistics solution for sales and planner to allocate the purchase order in lower cost·Have rich experience in dealing with the abnormal cargo (damage,shortage,mis-routed cargo ect),as much as possible to protect company from these lost·Be responsible to apply the special import license for the restricted import cargo (Toxic,Medical,CCC items etc)·Holding the project to fully understand how to benefit the tax saving by properly providing the certificate of Asian-China FTA (Free Trade Agreement) and CEPA Show less

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  Alcatel-Lucent

  May 2011 - Mar 2013

  Business Process Management

  ·Initiate cross function workshop to define the high priority process improvement that support business transformation·Lead root cause analysis for business issue within supply chain,provide right solution and engage the process owner with defined RACI matrix·Deploy the processes, including fundamental training to end users, tracking the performance on defined KPIs, support to produce and deliver qualified product and service to our customer·Process controller to ensure the business was run in compliance with audit (SOX) stardard·Design e-tools to fix the process flow systematically·2011.9 ‘Customer satisfaction improvement’ within SAP,develop the new functions to set up a KPI to measure the on time delivery performance,achieve target 85% from present 72%·2012.1 ‘One plan’ within SAP,enhanced planning transparency,made a visible picture of order-to-delivery process Show less

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  TE Connectivity

  Mar 2013 - now

  ·Migration•Facilitate and participate in the plant build up project•Make the production line transfer plan in line with the requirement and expectation from management team, monitor and ensure the plan be implemented on schedule •Cooperate with HR team to fix the plant org chart, make the training plan and coordinate the onsite training in Suzhou plant throughout production operators to engineers·Safety•Comply with the corporate EHS requirement, cascade the plant target to perspective level, set and quantify the traceable indicator•Member of the plant safety committee, be aware of the latest EHS regulatory on both country and corporate level•Safety mindset and culture creation throughout production team·Quality•Jointly define the PFMEA during APQP, drive production team comply with the quality procedures by following the respective control plan•Periodically review COPQ metric, and work with x-functions to support the COPQ improvement•Build up a strong quality mindset to the team·Delivery•Reviews production schedules and coordinates manufacturing resources (workforce recruit & training, equipment check and acceptance, material availability, process & work instruction readiness) to ensure on-time delivery of products•Define proper management process to ensure shop floor raw material is well maintained & managed•Polyvalence development plan, work out and update the training course periodically for shopfloor staffs, improve the multi skilled operators' ratio to keep the labor force flexibility to response the demand fluctuation in plant side•Collaborate with x-functions to ensure timely and effective new products introduction·Cost•Annual budget and execution, monthly commit forecast review•Drive continuous productivity improvement,·People Management•Set individual development plan for direct reports and shop floor critical roles• Manage risk and compliance, legal and regulatory requirements•Develops and maintains department metrics Show less Operation•Manage BU warehousing resources and business, be responsible for the overall performance of distribution center•Set up KPI for operation/service quality/safety for warehouse management and ensure compliance to company policy and local government laws •Implement ECE (Extraordinary Customer Experience) strategy to deliver good experience to our customers •Closely working with Sales and BD team under GO TO MARKET strategy to secure the business and increase the market share•Has accountability for achieving company objectives for warehousing business with regard to cost, accuracy and productivity •Ensure the development of systems includes,but not limited to SAP,WORKFLOW and other system to improve the productivity and simplify the process •Define and implement warehouse operations and procedures to sustain high service level•Proved experience to lead cross functions to implement the warehouse migration, operation process changeTrade Compliance•Manage import & export customs clearance,be responsible for the overall performance of customs declaration•Ensure all customs objectives and activities are fully in compliance and met in regards to leadtime control •Develop, implement, and maintain appropriate solutions to maintain a smooth international transportation •Has accountability for vendor management to ensure the company received the high level serviceLEAN manufacture•Proved experience that lead the team to achieve lean certified facility•Act as site lean facilitator to deploy lean process through whole facility•Provide training and engage employee to participate in the KAIZAN project to improve quality,simplify process and sustain the high service level Show less

  • Operation Manager

    May 2020 - now

  • Logistics Manager

    Mar 2013 - May 2020