Truc Dinh

Experience

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  IHG Hotels & Resorts

  May 2017 - May 2018

  Club Waitress

  Ensure standards are being followed in accordance with operating standards and F&B policies.• Ensure the table setup for Breakfast, Afternoon tea, Evening cocktail & Canape are up to standard.• Be attentive to guests and resolve their complaints as possible, reporting all incidents to the Supervisor.• To identify and anticipate Guests’ needs and ensure personalized service is provided.• Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests.• To greet guests by calling name, introduce self & service, remember guest’s preference and record, warmfarewell.• In charge of Club InterContinental Lounge beach services based on rotated schedule.• To offer any requested information to guest regarding hotel service and facilities as well as general information.• Know well about the resort’s service and products to upsell whenever possible.• Be more active in the management of the Store to arrange Food and Beverage neatly.• Ensure that the order is prepared according to the menu.• Ensure order quality and quantity prior to serving.• Delivery food carts to designated area.• Ensure that continued service is managed during the course of the menu.• Keep a constant eye on the table to guess needs and fulfill them immediately.• Clear table and clean tops.• Change table cloths and clear dishes and flatware.• Carry dishes and flatware to the kitchen.• Ensure that all tables replenished with eating dishes and cutleries.• Collect the menu at the end of the shift.• Be responsible in keeping our property safe and secure.• Ensure the Club Lounge is clean and escalate to Superior if any damage or malfunction found. Show less

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  Four Seasons Hotels and Resorts

  May 2018 - Nov 2018

  Butler

  • Set up and inspect rooms for the arriving guests according to guest preference and ensuring all features in the room are working and cleanliness is exceptional• Inspecting Pool Villas arrival, in-house and departure• Arrange amenities according to guest profile, preferences or special requests (ex: Birthdays, Anniversaries, Honeymooners, kids, etc.)• Welcome guests upon arrival and do resort tour to help them familiarize with the different features of the villa and resort• Do a private checking at villa and offer different Butler Services as stated in the SOPs • Create awareness of guest’s services and inform of full availability to the guests• Be able to anticipates guest’s needs and respond accordingly• Assist guests with Restaurant Reservations in the different outlets of the resort as well as In Room Dinning arrangement; make suggestions and take the order directly• The butler will serve In Room Dining orders to guests in the guest’s villa• To ensure daily Residence guest departures with luggage pick-up assistance, buggy service and BMW car arrangement• Attend to all guest requests in an efficient manner and communicate with the concerned departments in order to deliver satisfactory service• Cooperate with Housekeeping in order to ensure room cleanliness as per Four Seasons standards throughout guest stay, also do turndown service in the evening• Assist guests with departure more comfortable. Must contact the guest on day prior to actual departure date offering necessary assistance (ex: packing, transportation, flight details, early breakfast etc.)• Handling guest complaints and escalating the issue to Assistant when necessary Show less

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  Hilton

  Sept 2019 - Apr 2022

  Senior Guest Service Agent

  ● Have a good understanding of the hotel's emergency procedures, security protocols, fire regulations, and all health and safety legislation, and ensure the implementation of those related to your department.● Possess knowledge of department procedures and standards; ensure the implementation of all department procedures and standards.● Familiarize yourself with the hotel, its services, and its facilities.● Handle equipment, tools, keys, and supplies properly, ensuring they are kept in good working condition and regularly inspected, following instructions as directed.● Report maintenance deficiencies and items in need of repair.● Report hazardous issues.● Ensure compliance with the standards of cleanliness and orderliness in all working areas.● Handle guest inquiries, and requests, and resolve guest complaints using MIR (Make It Right).● Ensure an exceptional level of customer service delivery at all times by providing personal assistance to guests with a professional, pleasant, and positive demeanor.● Check and report Team Members' timesheets to the HR Department to ensure the roster (CADENA) is clear.● Leading for two consecutive months as the employee with the most Hilton membership sign-ups. Received a bonus worth 3.5 million VND.● Received 3 vouchers as rewards for providing the best customer service.● Implemented and managed guest service initiatives at the Front Desk Department of Hilton Hotel, ensuring exceptional guest experiences and promptly resolving any issues. Show less

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  OM Sanbox

  Apr 2021 - Apr 2022

  Digital Marketing Executive

  ● Work with the leader to make plans, implement, and monitor the digital marketing campaigns across all digital networks for two websites: Pawzity.com and Mktee.com.● Work in a position involving art direction and social media management.● Coordinate with advertising and media experts to improve marketing results.● Be responsible for social content schedules of two websites: Pawzity.com and Mktee.com, five related Facebook pages, two related Instagram pages, Pinterest and TikTok platforms.● Work with the team to brainstorm new and innovative growth strategies.● Identify new online media opportunities that may benefit the business, including mobile, social media, and blog development.● The monthly revenue brought in by the team averages 100 million VND for handmade wooden products.● Managed and optimized social media and website content, coordinating with team members to ensure smooth workflow and timely completion of tasks. Show less

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  Quay phim Đà Nẵng

  Jan 2022 - Apr 2022

  Digital Marketing Executive

  Act as a Digital Marketing Executive for the Marketing team by:● SEO for the website Academy.quayphimdanang.vn to reach Top 2 on Google.● Organized all social media posts for Viet Tran Academy on Facebook, Instagram, Google Posts, Pinterest, Linked In, etc.● Create a promotion plan for the clients.● Wrote scripts and assisted in producing various film projects in Đà Nẵng, overseeing all aspects of production from concept development to final editing.

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  Helio Center

  Apr 2022 - Jul 2022

  Digital Marketing Executive

  Act as a Digital Marketing Executive for the Marketing team by:● SEO for website Helio.vn. to reach Top 5 on Google.● Organize social media posts for Helio Center on Linked In, Pinterest, Youtube,...● Organize social media posts for Metiz Cinema on Facebook.● Oversee and develop marketing campaigns. Organize offline events at Helio Entertainment Zone, Beer Festival, and summer activities for residents of Da Nang and tourists.● Devise and present ideas and strategies for promotional activities.● Maintained websites and analyzed data analytics.● Manage campaigns on social media. Show less

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  Talks English - Shark Tank Season 2

  Jul 2022 - Apr 2024

  Marketing Manager

  Act as a Marketing Manager for the Marketing team by: ● Create and implement plans for a campaign aimed at reaching both current and potential customers. (Online: Utilize Facebook ads, Instagram ads, Website SEO, and Host online events for students & teachers. Offline: Organize events for teachers & students, Conduct workshops, Arrange Talkshows, Arrange English City Tours for students, and Host events at the University).● Implemented marketing strategies for Talks English - Shark Tank Season 2, resulting in increased brand visibility and customer engagement.● Establish guidelines for branding the company - Talks English.● Design marketing materials, Facebook page, Instagram, Websites...● Develop Website articles, and social media updates to spread awareness of all English courses. The average monthly number of visitors is 1,400, with 40,000 impressions, and a 20% conversion rate for website registrations.● Set and enforce Key Performance Indicators (KPIs) for employees every week. The monthly revenue averages 500 million VND for both online and offline English courses at Talks English Center.● Track team KPIs for project completion every month.● Monitor campaign results, including sales lifts and optimization, and consistently drive higher conversion rates and ROI.● Emphasize securing high-quality inquiries through SEO, and paid search marketing. Show less

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  PapaSteak Company

  Apr 2024 - now

  Assistant Manager

  ● Support and participate in business operations management.● Review and draft documents as requested by the director.● Participate in recruitment and staff training.● Join the company’s audit committee.● Involved in product development research.● Participate in strategy execution and business expansion.● Handle administrative tasks and other duties assigned by the director.● Report on the progress of strategic initiatives and execution as directed by the director.● Represent the company or director with partners and government agencies in internal and external matters.● Participate in planning the strategy for developing the company's new brand.● Build a Marketing team and develop Digital channels like Facebook, Instagram, TikTok, etc. Show less