Rotonya Bailey Hairston

Experience

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  Citi

  Aug 2008 - Jun 2013

  CitiMortgage, 09/2011- 06/2013 Quality Specialist III

  CitiMortgage, Irving, TX 09/2011- 06/2013 Quality Specialist III Develop and implement modifications to existing and new Quality Audit procedures. Manage the Change Control, review/implementation process for the Quality Audit Department. Conduct regular quality assurance reviews of production actions to ensure that proper procedures, SLA’s, and correct decision was reached to assist borrowers with 2nd Lien Modification Program (2MP)/ Homeowner Unemployment Assistance Program (UP/HUAP). Ensure that as a mortgage servicer Citi has met their obligation to evaluate Fannie Mae/Freddie Mac loans for 2nd Lien Modification Program (2MP) to fulfill Investor Servicing standards. Serve as a SME to share process knowledge and train business partners and peers. Regularly update SharePoint and provide status updates on audits. Work with Servicer to ensure that they have fulfilled the obligation to mail Adverse Action/Decline notices to a customer within the established client SLA once the customer has failed to meet the requirements for Home Affordable Modification Programs or other waterfall treatments.  This process involves validating through servicing systems such as: Mat Tool 2MP decision (Automated Decisioning Tool ), validating Assist Code/ Trial Payment Plan (TPP) setup date, through Mainframe Servicing Platform, Imaged Docs ( i.e. Cover letter and Dodd Frank Certificate sent and returned date, and Decline Letter issued date). Astute in communication, and establishing positive relationships, with peers, senior management and business partners. Prepare written quality assurance reports on the reviews using a standardized, consistent and objective format. Show less

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  Homeward / Ocwen Loan Servicing

  Jun 2013 - Jun 2015

  Homeward/ Ocwen Loan Servicing
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  Advance America

  Apr 2016 - Jan 2017

  Field Auditor

  Advance America, Spartanburg, SCField Auditor, Internal Audit | 2016–Present Facilitate comprehensive audits of center operations within the assigned region to ensure compliance with state regulations and internal operating controls as established by the director of internal audit services. Communicate audit findings to the company and field operations management through electronic internal audit work papers.  Capitalize on industry knowledge in interpreting state and federal laws and regulations to define audit scope. Interface with center personnel/management through closing conferences, as necessary.  Observe strict adherence to audit guidelines and procedures; while recommending changes, as necessary, to ensure consistency of audit programs.  Facilitate audits within the center on payday, title, and installment loans by travelling extensively to key states. Show less

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  Licensed Texas Insurance Adjuster

  Mar 2023 - now

  Texas All-Lines Insurance License