Taylor Tolmie

Experience

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  Colony Ford Lincoln

  Jun 2011 - Sept 2011

  Receptionist

  Answered and directed customers to appropriate departments using a multi-line switchboard. Filing both numerical and alphabetical invoices and transactions. Prepared quotes and correspondence for sales staff.

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  American Eagle Outfitters

  Oct 2011 - Apr 2013

  Sales Associate

  Completed customers' shopping experience with accurate, efficient and polite service. Handled cash, debit and cred transactions as a cashier. Prepared store brand products for daily sales, organized and arranged product displays.

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  Mayfield Golf Club

  Apr 2013 - Dec 2017

  Accomplishes human resource objectives by recruiting, selecting, training, assigning, scheduling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures. Controls costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation. Planning and organizing tournaments from start to finish, and organizing and hiring the proper staff and equipment needed to successfully run the tournament. Show less

  • Golf and Food Services Manager

    Jan 2017 - Dec 2017

  • Assistant Manager of Hospitality

    Jun 2016 - Dec 2016

  • Hospitality Supervisor

    Apr 2013 - Jun 2016
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  Ministry of Children and Youth Services

  Jun 2015 - Aug 2015

  Summer Intern

  - Created excel database for tracking over 200 foster homes and group homes- Provided excel spreadsheets for tracking and organizing over 1,500 clients- Performed records management and archiving of over 3,000 folders- Performed reorganization of filing system- Attended regular meetings to discuss the programs with other locations to keep everything consistent

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  Wilfrid Laurier University

  Sept 2015 - Jan 2016

  Dance Instructor

  • Facilitation of dance classes for upwards of 30 participants• Attending team and department meetings and training• Active promotion of Recreation Dance Program

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  1-degree INC

  Oct 2017 - Sept 2019

  Project and Operations Manager

  Operations Management• Coordinate Scheduling for client deliveries, prospect appointments• Control and/or monitor partners schedules • Organize travel arrangements• Templates & processes - Be proactive in creating templates, checklists & processes tostreamline our operations, how we do things• IT Systems Lead: website maintenance, Office 365 Exchange maintenance, Zoom Project Management• Collaborate to establish and manage a client management process - includes client budgets, progress invoicing, revision management and work closely/manage the finance coordinator• Develop & execute client project plans & coordinate necessary design/delivery resources• Client deliveries – organize onsite logistics; design a template foronsite logistics to be used consistently; confirm meeting locations/AV needs; bring value toclients in venue options where required; pre/post work; help ensure high quality client communication before and after deliveries• Research –looking into legality & regulations for delivery in US and other geographies where required• Survey Management lead: be in charge of ordering, opening, closing, reports and communication of the surveys• Project Resourcing Admin Lead – communicate with all associates about the client at hand, ensure SOW, MSA and NDA are all complete for each project• Client Care Lead – Help to build a caring, trusting and non-judgmental relationshipClient management• Client management information system - Implement a common client management system (CRM) to streamline client communications & pipeline management• CRM Lead: Manage and be in charge of on-boarding for CRM• Consistent client feedback -Be the project lead to coordinate & implement a new feedback form – design, use and consolidate feedback forms after sessionsMarketing coordination• Organize, plan and execute events to help build our community and to get more A+ prospects • Coordinate some marketing projects & outside partners such as graphic design Show less

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  Davis - branding & design

  Sept 2019 - now

  • Client Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their needs, anticipating requirements, and providing exceptional service.• Account Planning and Strategy: Develop and execute multiple strategic account plans to achieve targets and maximize growth opportunities. This involves identifying key stakeholders, understanding client objectives, and aligning solutions to meet their goals.• Negotiation and Contract Management: Negotiate terms and agreements with clients and vendors, ensuring mutual satisfaction and adherence to company policies. Manage estimate renewals and modifications as needed.• Customer Satisfaction and Retention: Monitor client satisfaction levels and address any issues or concerns in a timely manner. Implement retention strategies to ensure long-term loyalty and minimize churn.• Collaboration and Communication: Work closely with cross-functional teams to deliver seamless solutions and address client needs effectively.• Data Analysis and Reporting: Analyze sales data, market trends, and client feedback to identify opportunities for improvement and inform strategic decision-making. Prepare regular reports and presentations for internal stakeholders.• Risk Management and Problem-solving: Anticipate potential risks or challenges within accounts and develop contingency plans to mitigate them. Proactively address issues as they arise, demonstrating a problem-solving mindset.• Product Knowledge and Expertise: Stay updated on industry trends, competitor activities, and product developments to effectively position and promote company offerings.• Feedback and Continuous Improvement: Solicit feedback from clients to understand their evolving needs and preferences. Use this feedback to refine strategies, improve service delivery, and enhance overall client satisfaction. Show less

  • Account Manager

    Jul 2022 - now

  • Project Manager

    Sept 2019 - Jul 2022