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James Young, B.S.

James Young, B.S.

COMPUTER USER SUPPORT SPECIALIST II

Followers of James Young, B.S.196 followers
location of James Young, B.S.Pikesville, Maryland, United States

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  • Timeline

  • About me

    Graduated with a B.S. in Game Design at Full Sail University

  • Education

    • Full Sail University

      2021 - 2024
      Bachelor of Science - BS Game and Interactive Media Design 3.2

    • Western Governors University

      2011 -
      Bachelor's degree Information Technology 3.0

    • The Community College of Baltimore County

      2009 - 2011
      Computer Systems Networking and Telecommunications

  • Experience

    • Courtney Consultants, LLC

      Jan 2006 - Jan 2011
      COMPUTER USER SUPPORT SPECIALIST II

      Provides customer service, diagnosis and resolution of problems with PC and laptop hardware, software, network connectivity, printers, and mobile. Also providing initial support and response to a variety of technical issues including rights, password resets, and account set-up adhering to knowledge base and create reports documenting the contact and resolution Identifying, prioritizing, and escalating incidents and problems requiring urgent attention.

    • Maryland Motor Vehicle Administration

      Oct 2012 - Mar 2014
      COMPUTER INFORMATION SYSTEMS SPECIALIST I

      Reviewing user needs and requests for automation; evaluating microcomputer hardware and software solutions to user needs and recommending acquisition of appropriate microcomputer hardware, software and services; assisting users in developing the conceptual design of microcomputer systems and coordinating the development of microcomputer systems applications with programmer analysts; planning, coordinating and conducting formal and informal training programs for microcomputer users; and developing user manuals for microcomputer hardware operation and software applications. Show less

    • Courtney Consultants, LLC

      Jun 2014 - May 2019
      HELP DESK TECHNICIAN

      Provides customer service, diagnosis and resolution of problems with PC and laptop hardware, software, network connectivity, printers, and mobile. Responsibilities include providing initial support and response to a variety of technical issues including rights, password resets, and account set-up adhering to knowledge base and create reports documenting the contact and resolution Identifying, prioritizing, and escalating incidents and problems requiring urgent attention.

    • MAXIMUS

      Jul 2019 - Oct 2022
      Admin 1 - Ops

      Research and resolve discrepancies with provider documents.- Review information keyed into the system to verify the accuracy of data.- Monitor data/image quality of scanned documents.- Follow established policies and procedures for index and imaging without deviation.- Maintain confidentiality and security of relevant information.

    • BALTIMORE VA MEDICAL CENTER

      Jan 2023 - Jul 2023
      Information Technology Specialist/Systems Administrator

    • BALTIMORE VA MEDICAL CENTER

      Oct 2023 - now
      IT Specialist

  • Licenses & Certifications