Danielle Suarez

Experience

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  The Campus Special LLC

  May 2007 - Jan 2008

  Account Executive

  • Cultivated and sustained 20 client relationships• Achieved $20K in sales revenue leading to a top 25 ranking out of 150 nationwide account executives• Collaborated across functions to create and distribute a comprehensive coupon book tailored to university students.

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  The Currituck Club Resort Community

  May 2008 - Jan 2011

  Assistant Manager Resort Operations

  • Spearheaded an onboarding program for 40 new hires and 3 managers according to the SLA of a world-class ClubCorp resort ranked in the top 25 resorts in North Carolina.• Planned, budgeted, and executed weekly resort events and activities as part of a $3K membership amenity package paid for by 100+ resort guests per year.• Launched and coordinated the concept development and business planning of a brand new $1M oceanfront bar and cafe; managed the back-of-house logistics, including food retail teams, inventory, and equipment maintenance. Show less

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  Intrepid Travel

  Feb 2011 - Feb 2012

  International Tour Leader

  • Led private groups of up to 14 customers on multi-day journeys to 25+ locations throughout the United States and Canada. • Operated daily local transport and excursions and took ownership of restaurant and hotel reservations with a daily budget of up to $5K.• Demonstrated the ability to autonomously handle situations with quick transitions and time-sensitive constraints and maintained performance in the top 25th percentile.

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  Backroads

  Feb 2013 - Feb 2021

  • Directed high-quality content and exceptional coordination of 500 inbound and outbound customers annually.• Analyzed customer satisfaction feedback to strategize improvements to support a 75% customer retention standard.• Designed aspects of 40+ unique programs including quality of service, stakeholder partnerships, employee policies and protocols, customer engagement, scheduling, and program budgets for scalable employee and customer operations.• Ranked as a top performer for 8 years and averaged 9.8/10 in program evaluations in the Hospitality Industry’s #1 Active Travel Organization hiring fewer than 8% of candidates. Show less • Onboarded and trained over 200 employees drawn from 15+ countries on soft and hard skills including performance standards, industry best practices, cultural principles, customer success, interpersonal communication, and SOPs. • Mentored and coached 25+ new hires in continuous learning and ongoing education around process management using data-driven performance analytics and identifying trends to refine hands-on, engaging training tools.• Defined and delivered comprehensive 3-day in-person Learning & Development training for global employee populations that introduced the adoption of company values, key insights, business requirements, and competencies.• Worked in conjunction with People Operations to strategize on engagement initiatives and recognition to influence employee performance to an all-time high of 9.8/10 and increase retention metrics from 85% to 88%. Show less

  • Global Customer Operations Manager

    Feb 2012 - Feb 2021

  • Regional Customer Operations Specialist

    Sept 2019 - Nov 2020

  • Global Employee Learning And Development Specialist

    Jan 2018 - Dec 2019

  • Global Product Coordinator

    Feb 2013 - Oct 2018
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  AvantStay

  Feb 2021 - Aug 2021

  Customer Relations Associate, West Coast

  • Oversaw 80+ AvantStay customer properties with regular collaboration between functional leaders, stakeholders, and executive leadership, aligning incentives and strategic solutions that earned a 9.75/10 customer satisfaction score.• Partnered with Product Team to optimize the visibility of a $16.5 million portfolio in 5 different markets across more than 50 distribution channels to increase customer value and property performance on the AvantStay app.• Contributed to the digital launch and training of a Customer Success technology platform, using data analytics and process improvements to add next-level support, business insights, and structured guidance for 400+ clients. Show less

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  Intrepid Travel

  Aug 2021 - Nov 2023

  Director of Operations, North America

  • Responsible for building out a Management Team from ground up by hiring, onboarding, and developing a learning strategy for 20+ employees to support enablement and strategic priorities of global business results.• Drive team-wide learning and training initiatives to rally individual career growth and execute company vision.• Monitor accuracy and continually iterate on enterprise business knowledge base using people-centric company data.• Lead and operate 90+ innovative products and collaborate cross-functionally to elevate key feedback to the Customer Experience and Product Teams to maintain an average NPS score of 75 and an overall performance score of 4.8/5.• Manage implementation of global operational policies for 250+ products producing $5m+ in revenue, meeting KPI’s.• Facilitate change management processes and on-going competency checks for company merger and acquisition. Show less

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  In Women's Health

  Nov 2023 - Jan 2024

  Member

  • Active member of a community of mission-driven leaders passionate about improving the lives of women.• Interact via AI-based tech platform that accelerates women’s health careers through talent development, education, up-skilling, and networking.

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  BioCharger

  Jan 2024 - now

  • Spearhead the development and execution of strategic partnerships and influencer marketing collaborations, enhancing brand visibility and driving mutual success.• Manage comprehensive digital marketing efforts, including email campaigns, social media marketing, and marketing events, to ensure consistent and impactful brand messaging.• Oversee content creation and the maintenance of internal brand assets, optimizing resources for marketing initiatives and product growth.• Direct and optimize marketing campaigns using data analysis and market research, contributing to the ongoing success and market presence of BioCharger's innovative wellness technology. Show less

  • Brand & Marketing Manager

    Mar 2024 - now

  • Strategic Resource Advisor

    Jan 2024 - Feb 2024