Stephen Scribner

Experience

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  Baldwin Research Institute Inc

  Sept 2005 - Aug 2008

  Reservations Specialist

  Communicated with family members of substance abusers for reservation packages. Packages included sales of 10,000 - 30,000 dollars. Coordinated arrival and departure arrangements for guests from all parts of the world. Handled bill collections. Worked with state and local probation/parole departments. Responsible for sales revenue in excess of 1.5 million dollars. Oversaw office technology and networking problems. Solved IT problems on a case by case basis.

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  SUNY Polytechnic Institute

  Aug 2008 - Jul 2010

  Help Desk Technician

  Provide quality hardware and software support with a high degree of customer service, technical expertise, and timely resolutions to end user problems. Install operating systems. Offer accurate and creative solutions to user problems to ensure end user productivity. Research, resolve, and respond to questions received via phone, tracking system, and E-mail in a timely manner. Participate in team projects that enhance the quality or efficiency of help-desk service. Assist in special product-related issues as needed. Show less

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  Dell Technologies

  Jul 2010 - Mar 2021

  Provide technical expertise in support of pre-sales activities and is responsible for achieving and maintaining specialist level technical acumen within assigned practice specialty. Develop responses to FP’s, RFI’s, RFQ’s and proposals as required.• Assists with development of technical strategies to deliver EMC solutions that support business objectives of customers.• Supports analysis of customer’s business objectives. Gathers information from customers that enable the presales team to devise a proposed solution• Assists with solution configuration by leveraging own technology expertise and other resources (EMC Knowledgebases, EMC Specialists, etc.)• Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives. Completes pre-site qualification and documentation quickly and accurately.• Ensures that proposed solutions when implemented meet the needs and functional requirements of the customer.• Skilled in presales operations processes, systems and tools.• Achieves specialty technical expertise, is a member of and participates in the virtual team discussions and education. Show less Provide technical expertise in support of pre-sales activities and is responsible for achieving and maintaining specialist level technical acumen within assigned practice specialty. Develop responses to FP’s, RFI’s, RFQ’s and proposals as required.• Assists with development of technical strategies to deliver EMC solutions that support business objectives of customers.• Supports analysis of customer’s business objectives. Gathers information from customers that enable the presales team to devise a proposed solution• Assists with solution configuration by leveraging own technology expertise and other resources (EMC Knowledgebases, EMC Specialists, etc.)• Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives. Completes pre-site qualification and documentation quickly and accurately.• Ensures that proposed solutions when implemented meet the needs and functional requirements of the customer.• Skilled in presales operations processes, systems and tools.• Achieves specialty technical expertise, is a member of and participates in the virtual team discussions and education. Show less Upgrade and Install new and existing EMC hardware products. Perform preventive and remedial maintenance of EMC maintained products at customer locations in different operating environments. Technical/Functional Focus:• Adheres to product specific guidelines, procedures, and best practices. • Diagnose system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans.• Perform pro-active and reactive maintenance and hardware FCOs according to established procedures.• Adhere to proper escalation procedures. Perform part replacements and hardware firmware (microcode/FLARE) upgrades.• Update Oracle DB at the completion of an event. Includes the timely and accurate submission of all associated documentation• Communicate and Coordinate with customer before, during, and at the completion of events. • Attend training classes as required to develop and maintain a working knowledge of EMC equipment, software, and OEM equipment.SKILLS: Strong technical aptitude.Troubleshooting skills.Problem solving skills.Able to adapt to change.Ability to lead, motivate and direct a workgroup. Show less Perform basic to moderately complex and/or extended-stay hardware and software implementations. Implementations include: installing new hardware into customer environment,upgrading software/code configuring network interfaces, configuring file systems, running scripts, zoning and masking, testing/validating final product solution and developing appropriate customer configuration guides.Demonstrate system capabilities, review software operation and management tools, and provide information to customer concerning the operation and use of EMC products. Show less

  • Presales Systems Engineering Manager

    Feb 2020 - Mar 2021

  • Sr. Systems Engineer -HCI Data Center Specalist

    Jun 2017 - Feb 2020

  • Software Defined Systems Engineer

    Oct 2015 - Jun 2017

  • Enterprise Systems Engineer

    Nov 2014 - Oct 2015

  • Mid-Market Systems Engineer

    Apr 2013 - Nov 2014

  • Customer Service Engineer

    Jan 2012 - Apr 2013

  • Implementation Delivery Engineer

    Jul 2010 - Jan 2012
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  SHI International Corp.

  Mar 2021 - now

  Sr. Field Solutions Engineer - Advanced Solutions Group