Ramanuja M. K

Experience

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  Tata Consultancy Services

  Sept 2011 - Nov 2013

  Documentation Specialist

   Interact with SME and create the SOP documents and process training documents.  Document and review the contents and publish in the websites using online tools. Being a SME interacted with clients to gather the requirements and to resolve the issues in the process. Maintain the published document.KEY ACHIEVEMENTS: Rewarded as the Extra-mile performer for maintaining the 100% quality in the published document for consecutive 6 months. Rewarded as Outstanding Off-Shore Associate for overall performance in the year 2012. Established trusting relationship with clients, product managers, and developers. Show less

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  SHEOREY DIGITAL SYSTEMS LTD. (SDS)

  Feb 2014 - Mar 2015

  Technical Writer

   Interact with product managers to obtain product information and create user guides, quick reference cards.  Work closely with clients and SME to obtain requirements, and create business requirement documents and to design the prototype. Draw the process flow diagrams for the software applications. Peer reviewing the documents created by other writers and format the documents as per company standards. Create and maintain training materials. KEY ACHIEVEMENTS: Received reward from client for creating an effective SRS documents and wire-frames. Established trusting relationship with clients, product managers, and developers. Show less

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  Indecomm Global Services

  Mar 2015 - now

  Technical Writer

   A sole technical writer to successfully coordinate and manage documentation of 12 projects from planning through completion. Interact with product managers to obtain product information and create user guides, PPT presentations and online help file. Work closely with clients to obtain requirements, and create business requirement documents and to design the prototype. Work with software developers to obtain the information of web API and create the API reference document. Analyze functionalities in the existing application and suggest changes if required with a proposal document.  Draw the process flow diagrams for the software applications and for DBA team.KEY ACHIEVEMENTS: Successfully created the fresh documents for all 12 projects and managing the same. Analyzed business requirements and designed prototypes for different applications which were successfully developed and used in the HR department. Established trusting relationship with clients, product managers, and developers. Awarded for preparing a PPT presentation which was presented in the U.S.A Mortgage Bankers association summit. Rewarded for successfully creating a cost effective web help for the SaaS applications using the GIF images. Show less