Jamie Jackson

Experience

• 

  GEICO

  Jan 2008 - Nov 2016

  • Customer Service Supervisor

    Jan 2012 - Nov 2016

  • Customer Service Representative

    Jan 2008 - Jan 2012
• 

  HealthNow New York Inc.

  Nov 2016 - Jul 2021

  • Billing and Enrollment Supervisor

    Oct 2019 - Jul 2021

  • Workforce Management Analyst

    Nov 2016 - Oct 2019
• 

  M&T Bank

  Jul 2021 - now

   Acts as a servant leader and coach for two scrum team and one Kanban team across two different ARTs Coordinates with over 40+ Stakeholders, product owners, and developers to prioritize outcomes Facilitated all scrum ceremonies encouraging engagement and communication for daily scrum, Sprint planning, Retrospectives, Sprint review and backlog refinements Maintains user stories and issues, organize epics, created dashboard and advanced filters in JIRA for project transparency  Uses agile methods and tools to coach multiple product owners through complex problem-solving, prioritization and Product Increment planning  Presented for M&T Agile community of 60+ people on how to get long term value from Retros by using action items and Scrum Master Journey and learning Assist RTE and Senior Product Owner on ART level Ceremonies, including leading agile game for product increment planning as well as storming and forming a new ART agile transformation Continuous learning and development to build upon agile resources and personal reference guide Show less

  • Scrum Master II

    Jul 2024 - now

  • Scrum Master

    Oct 2022 - Jul 2024

  • M&T Bank CAM Supervisor

    Jul 2021 - Jul 2024