Experience

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  Bergamot cafe

  Jan 1999 - Jan 2004

  Manager

  • Responsible for hiring, scheduling, reviewing staff of 12• Leader of team meetings and trainings• Re-engineered weekly specials to minimize waste & increase sales by 18%• Oversaw implementation & training for new POS system

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  Nook bistro

  Feb 2004 - Apr 2019

  Founder/partner

  Responsible for HR: recruitment, employee development, orientations, evaluations, conflict resolution, labor complianceCreated employee schedules, labor cost monitoring and payrollPerformed ordering and inventory, calculating costs of good sold, analyzing and implementing changesConducted employee & manager meetings with emphasis on transparency, feedback and improvementWrote & produced all content for over 400 email campaigns with high engagementOrganically grew contact list of 3,500, maintained social media accounts, courted influencersResponsible for daily inspection of facilities and ensuring health code complianceOversaw and scheduled maintenance of all equipment and facilitiesDeveloped and managed catering program and on-site coordination Show less

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  Teen therapy center/child & teen counseling

  Jul 2020 - now

  Director of operations

  Responsible for all operations and marketing at private group therapy practice and its sibling non-profit.