Andrew Macmillan

Experience

• 

  Mac's Electrical Services

  Jan 2011 - Jan 2019

  Electrician

  I have been running my own electrical business for several years and have worked on many projects over that time. I have been responsible for managing the business, handling accounts as well as working in domestic, commercial and industrial premises to install, test and maintain electrical installations to the current regulatory standard.

• 

  Cooper Stevens Headwear

  Apr 2017 - Sept 2020

  Master Hatmaker

  I am one of the few remaining traditional hat makers in the country. We make and fit bespoke head wear for national ceremonial occasions, horse riding, Royal Ascot, the MOD and many other other clients globally. I have worked in this profession on and off for many years and have made hats for a varied number of internationally recognised clients.

• 

  CoScript

  Jun 2019 - Sept 2020

  Founder

  I am the founder of the creative writing platform CoScript. CoScript was a collaborative place for writers to meet, create and publish their work. It aimed to make collaboration easier than ever before by providing a space where writers could post their projects to the community and others could get involved and contribute to the work.This application was my 3rd year project for university.It served to teach me full stack development using multiple JavaScript based tools including React, NodeJS, ExpressJS, MongoDB, Webpack and Babel as well as architectural design and good development practices. Show less

• 

  IT Career Switch

  Sept 2020 - Jul 2022

  SOC Analyst Trainee

  The SOC Analyst Traineeship is preparing me for the IT Support sector, gradually progressing to SOC Analyst, through a series of intense courses and application of practical skills.Courses studied to date include:CompTIA A+, Network+, Security+, MCSA Microsoft Windows 7 & 10, Cisco CCENT ● Installing, Configuring & migrating windows 7 and 10 Operating Systems● Configuring Security systems & windows firewall● Troubleshooting common system problems● Configuring and managing printers, configuring mobile devices● Configure, manage, and maintain essential network devices● Design and implementing a functional network● Active Directory – unlocking user accounts, resetting passwords, searching users● Implement network security, standards, and protocols Show less

• 

  Sharp UK

  Aug 2021 - now

  This is a 2nd/3rd line role is based in the education sector supporting a large and wide-spread hybrid user base to deliver engineering/manufacturing apprenticeships and legal services:- Managing project work, providing timely updates- Administering Microsoft 365 admin portals and applications- Hybrid user and computer management through AD/AD Connect/Microsoft Entra ID- Deploying and updating software via Microsoft Intune- Updating user endpoints using Intune Remediations/PowerShell- Configuring, managing, and troubleshooting device deployment via Microsoft Autopilot- Using PowerShell scripting to automate tasks and deployments- Deploying and maintaining virtual servers via VMWare/Hyper-V- Owning ticket escalations and resolving issues quickly- Keeping users up to date on events via the ticketing system- Working with networking protocols e.g. IP/ICMP/DHCP/DNS/SMTP/LDAP/SMB etc- Supporting 1st/2nd line to deploy user devices- Addressing technical issues with PA equipment- Configuring and troubleshooting printers- Monitoring endpoint security software for alerts- Managing mobile devices both on and off-site- Creating documentation and diagrams of system internals- Installing network equipment and patching cables- Configuring VoIP phones- Escalating complex problems to technical consultants and security specialists- Working with third-party vendors to troubleshoot and fix issues Show less I have been working on-site, in a customer-facing role assisting the senior engineers in a busy school in East London. Every day brought a new challenge, with something new to learn. My main duties included:- Owning incoming tickets and resolving issues quickly- Keeping users up to date on events via the ticketing system- Updating Windows systems through Group Policy- Managing Users and Computers with Active Directory- Working in a hybrid environment, with both Microsoft and Google products- Deploying and updating software - Working with networking protocols e.g. IP/ICMP/DHCP/DNS/SMTP/LDAP/SMB etc- Building and repairing PCs- Re-imaging machines using PXE- Addressing technical issues with PA equipment- Configuring and troubleshooting printers- Monitoring endpoint security software for alerts- Asset tagging equipment and keeping records up to date- Creating documentation and diagrams of system internals- Installing network equipment and patching cables- Configuring VoIP phones- Escalating complex problems to Technical Consultants Show less

  • Infrastructure Analyst

    Jul 2022 - now

  • Junior Infrastructure Analyst

    Aug 2021 - Jul 2022