Muhammad Bilal

Experience

• 

  Pizza Hut

  Dec 2021 - now

  Overall Management:Overseeing all aspects of the restaurant's operations, including staffing, customer service, food preparation, inventory management, cleanliness, and adherence to company policies and standards.Team Leadership:Leading and motivating a team of employees, including hiring, training, scheduling, and performance management to ensure a high level of productivity, engagement, and customer satisfaction.Customer Service:Ensuring exceptional customer service by addressing customer inquiries, resolving complaints, and maintaining a welcoming and friendly atmosphere in the restaurant.Financial Management:Managing the restaurant's financial performance, including budgeting, forecasting, cost control, and revenue optimization to achieve sales targets and profitability goals.Inventory and Supply Chain Management:Monitoring inventory levels, ordering supplies, and managing vendor relationships to ensure adequate stock levels while minimizing waste and controlling costs.Quality Control:Maintaining high standards of food quality, cleanliness, and safety in compliance with company policies, health regulations, and industry standards.Compliance and Administration:Ensuring compliance with all relevant laws, regulations, and company policies, including food safety standards, labor laws, and licensing requirements. Handling administrative tasks such as payroll, scheduling, and reporting.Continuous Improvement:Identifying areas for improvement and implementing initiatives to enhance operational efficiency, customer satisfaction, and employee performance. Show less Team leadership:Supervising and leading a team of employees during assigned shifts, including delegating tasks, providing guidance, and ensuring adherence to company policies and procedures.Customer service:Ensuring excellent customer service by addressing customer inquiries, resolving complaints, and ensuring orders are prepared accurately and delivered promptly.Operations management:Overseeing day-to-day operations of the restaurant, including opening and closing procedures, cash handling, inventory management, and ensuring compliance with health and safety standards.Training and development:Training new employees and providing ongoing coaching and feedback to team members to ensure they perform their duties effectively and meet performance expectations.Shift scheduling:Creating and managing employee schedules to ensure adequate staffing levels during peak hours and optimizing labor costs while balancing employee availability and business needs.Quality control:Monitoring food quality, product presentation, and cleanliness of the restaurant to maintain high standards and meet customer expectations.Sales and profitability:Maximizing sales and profitability by implementing upselling techniques, monitoring food costs and waste, and taking proactive measures to address any issues impacting financial performance.Team communication:Facilitating communication among team members and between shifts to ensure smooth operations and effective coordination of tasks and responsibilities. Show less

  • Trainings Store Manager

    Feb 2024 - now

  • Shift Manager

    Jul 2022 - Jan 2024

  • Driver

    Dec 2021 - Jul 2022
• 

  Ruddocks and Co Chartered Certified Accountants

  Apr 2024 - now

  Trainee Accountants

  • As a dedicated trainee accountant at Ruddocks Co, I am committed to excellence in certifying chartered accountants while honing my expertise in the dynamic field of accounting and finance.• Proficient in utilizing Xero, Microsoft Excel, and TaxCalc for various financial tasks and projects.• Responsibilities include:1. Meticulous invoicing processes to ensure accurate billing and documentation.2. Thorough reconciliation processes to reconcile financial data and identify discrepancies.3. Precise payroll management, ensuring timely and accurate payment to employees.4. Effective management of accounts payable and receivable to maintain positive relationships with vendors and clients.5. Comprehensive bookkeeping practices to accurately track financial transactions and maintain organized records.6. Preparation of essential financial documents, including income statements and balance sheets, to provide insights into the financial health of the organization.7. Proactive account management to ensure regulatory compliance and foster long-term financial stability.• Committed to excellence in maintaining the integrity of financial records and contributing to the overall financial health of the organization.• Eager to leverage expertise and continue professional growth within the dynamic landscape of accounting and finance. Show less