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Marc Hamann

Marc Hamann

11th Air Maneuver Brigade, Infantry Soldier Third Class

Followers of Marc Hamann1000 followers
location of Marc HamannLondon, England, United Kingdom

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  • Timeline

  • About me

    Senior Manager at Deloitte UK

  • Education

    • University of Cambridge

      2016 - 2018
      MSt, Master of Studies in Sustainability Leadership

      Activities and Societies: Sustainable Finance & Investment; Sustainable Design & Technology; Business Models & Strategy; Sustainability Challenges; Leadership Aims; Strategic Leadership Responses; International Governance; Communication, Advocacy & Education; Governance Policy & Regulations; Culture, Employment & Operational Practices; Cooperation, Collaboration & Partnerships; Sustainable Production & Consumption; Corporate Philanthropy; Leadership for Sustainability; Research Skills ► Interdisciplinary Master's offered in association with the Departments of Architecture, Engineering, Geography, Land Economy and the Judge Business School.► Dissertation: The Value of Robotics Process Automation for Society► Member of Robinson College► Student Representative - Social Committee

    • Quantic School of Business and Technology

      2018 - 2018
      MBA, Master of Business Administration

      Activities and Societies: Data & Decisions, Leading Organizations, Marketing & Pricing, Finance, Supply Chain & Operations, Strategy & Innovations, Accounting, Markets & Economics, Business Foundations

    • HBX | Harvard Business School

      2015 - 2015
      Programme in Business Analytics, Economics for Managers & Financial Accounting

      Activities and Societies: Business Analytics, Sampling & Estimation, Hypothesis Testing, Single Variable Linear Regression, Multiple Regression, Economics For Managers, Strategies for Assessing & Increasing Demand, Suppliers & Cost, Competition & Differentiation, Financial Accounting, Financial Statements, Adjusting Journal Entries, Statement of Cash Flows, Forecasting & Valuation

    • De Haagse Hogeschool / The Hague University of Applied Sciences

      2009 - 2013
      BBA, Bachelor of Business Administration in Small Business & Retail Management

      Activities and Societies: Entrepreneurship, Retail Management, Small Business, International Trade, Innovation, Consumer Behaviour, International Marketing, Performance Management, Change Management, Human Resource Management, Strategy, Cost Accounting Systems, Employment law, Planning & Control, Entrepreneurial Management, Statistics, CRM, Global Supply Chain Management, Advice & Change, Social Media, Quality Management, Business Etiquette, Creative thinking, Corporate Social Responsibility & Social Entrepreneurship ► Dissertation: Change Management at ABN AMRO Bank

    • Durham University Business School

      2014 - 2015
      MSc, Master of Science in Management (International Business)

      Activities and Societies: Business Economics & Accounting, International Business, Financial Management, Organisational Behaviour, Strategy, Management, Strategic Marketing Management, Global Business, Global Marketing ► Dissertation: Digital Differentiation in the Retail Banking Industry► Member of University College (Castle)► Member of the Thorp Club (Castle)► Co-Founder of Charity Society: Together Against Ebola

  • Experience

    • Koninklijke Landmacht

      Jul 2006 - Dec 2006
      11th Air Maneuver Brigade, Infantry Soldier Third Class

      ► Numerous types of infantry training and classes

    • Peace Palace Library

      Jan 2007 - Jan 2010
      Librarian (Summer Job)

      The Peace Palace in The Hague is home to a number of international judicial institutions, including the International Court of Justice (ICJ) or World Court, the Permanent Court of Arbitration (PCA), the renowned Peace Palace Library, as well as the Hague Academy of International Law, which attracts law students from all over the world every summer.► Organized book shelves► Calculated prices (e.g. orders)► Maintained technical equipment (e.g. copy machines & computers)► Kept track of the customers flow Show less

    • Sticky Tools

      Aug 2009 - Jul 2010
      Co Founder & CEO

      ► Establish company with fellow peers► Sold product (magnetic bracelet) on the Dutch market ► Imported product from a Chinese supplier► Business-to-Business strategy► Soled shares to investors ► Spokesperson► Presented product at the HQ of Siemens in The Hague

    • Megagadgets

      Apr 2010 - Jun 2010
      Intern Headquarters

      ► Service desk for Dutch, English and German speaking customers► Optimized German adverts with Google Analytics► Translated Dutch product descriptions to German ► Checked website on grammar mistakes► Processed orders in the warehouse ► Searched for new affiliates by researching the market► Did business with customers from German speaking countries and negotiated orders with multinationals such as Siemens

    • ABN AMRO Bank N.V.

      Feb 2012 - Sept 2013

      ► Prepared national implementation of CRM-system► Gave instruction sessions to employees at test facility► Gave several workshops (video conference) to various management teams and employees ► Supervised and assisted employees during implementation► Tested new Customer Relationship Management system (CRM) on user-friendliness, defects and errors► Prepared instruction- and training material► Attended daily meetings in order to keep track of progress and led meetings at various bank offices► Communicated daily feedback to HQ Show less Bank Office Analysis► Analyzed customers flow and staffing levels► Goal: allocate staff to bank offices which have a higher flow of customers► Presented findings to the entire management teamCustomer Satisfaction Research► Interviewed bank employees and observed the bank offices on subjects such as interior, atmosphere, attitude of the employees and how customers were welcomed► Visited service- and call centers and compared findings► Attended several events: exchange program with IKEA’s international Concept Center in Delft, workshop on time management and Customer Excellence session Show less

      • Expert Project Siebel CRM (Customer Relationship Management)

        Jul 2013 - Sept 2013

      • Intern Expert Project Siebel CRM & Bachelor's Dissertation (Topic: Change Management)

        Sept 2012 - Jul 2013

      • Intern Retail Banking Division District The Hague

        Feb 2012 - Jul 2013

    • Deloitte

      Nov 2015 - now

      • Senior Manager - Risk Advisory / Deloitte Managed Solutions

        Sept 2021 - now

      • Manager - Risk Advisory / Deloitte Managed Solutions

        Sept 2018 - Aug 2021

      • Assistant Manager - Audit & Risk Advisory / Deloitte Managed Solutions

        Sept 2016 - Aug 2018

      • Senior Associate - Audit & Risk Advisory / Deloitte Managed Solutions

        Nov 2015 - Aug 2016

  • Licenses & Certifications

    • PRINCE2® Foundation & Practitioner Certificate in Project Management

      PEOPLECERT
      Jan 2017

    • MSP® Foundation & Practitioner Certificate in Programme Management

      PeopleCert
      Oct 2020

    • PRINCE2 Agile® Practitioner Certificate in Agile Project Management

      PeopleCert
      Nov 2020

    • Lean Six Sigma Yellow Belt & Green Belt

      BQF
      Mar 2020

    • Management of Risk (M_o_R®) Foundation and Practitioner Certification

      PeopleCert
      Feb 2024

    • Project Management Professional (PMP)®

      Project Management Institute
      Feb 2020

    • ITIL® 4 Foundation Certificate in IT Service Management

      PeopleCert
      Sept 2019

    • SAFe 5 Agilist

      Scaled Agile, Inc.
      Nov 2021

  • Volunteer Experience

    • Deloitte Impact Day

      Issued by Deloitte on May 2017
      DeloitteAssociated with Marc Hamann

    • Student Representative - Social Committee MSt. in Sustainability Leadership

      Issued by University of Cambridge on Sept 2016
      University of CambridgeAssociated with Marc Hamann

    • Co Founder & Active Member

      Issued by Together Against Ebola on Oct 2014
      Together Against EbolaAssociated with Marc Hamann

    • Delivered meals in New York Manhattan

      Issued by Citymeals-on-Wheels on Feb 2013
      Citymeals-on-WheelsAssociated with Marc Hamann