Stephen Bowman

Experience

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  Six Flags Great Adventure & Safari

  Jun 2005 - Dec 2021

  Manager Operations Rides

  • Delegated responsibilities and supervised business operations• Effectively and timely resolved conflicts and reacted to customer and employee complaints• Hired, trained, coached, and motivated employees to deliver efficient service to customers, evaluating employee performance• Established and attained profit and business objectives• Generated reports and presented information to the upper-level management• Ensured the compliance of the staff members with company procedures and policies Show less

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  Eat'n Park Hospitality Group

  Mar 2022 - May 2024

  Assistant Restaurant Manager

  • Coordinate the restaurant operation during the scheduled shifts• Greet customers and do table visits to ensure total customer satisfaction• Hire, retain, develop, and train members of the team• Possess understanding of and put into practice all safety procedures• Oversee restaurant staff performance, ensuring that team members follow quality and operational standards• Monitor adherence with hygiene and safety regulations

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  Sesame Place Philadelphia

  Jun 2024 - now

  Manager Park Operations

  • Entrust and manage accountability in a professional environment.• Promptly and effectively respond to guests' and employees' feedback. • Encourage employees during all stages of employment to provide effective and timely customer service to guests • Ensure proper training and motivation is provided to all employees • Create reports and provide information to upper-level management• Efficiently update and maintain department labor costs while staying within budget.• Update and communicate to employees to ensure procedures, safety guidelines, and policies are followed to ensure guest satisfaction. Show less