Mark Myers

Experience

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  AT&T

  Jan 1997 - Jan 2000

  Network Operations Manager

  • Directed team of 100 IT professionals supporting North East Region Network Operations Center (NOC) specifically dedicated to 13 Financial and Banking clients, providing end-to-end operations and circuit delivery support with voice, data and video services. • Established and maintained client and vendor relationships at executive levels to align business and organizational objectives.• Sustained contractual Operational Mean Time to Repair (< 2 hours 98% - < 4 hours 99%). • Circuit Delivery achieved 97% to 99% completion on-time across a base of 13 clients.• Managed organizational budget, training, mid/year end personnel reviews, promotions, bonus, HR, and policy compliance. Show less

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  Bank of America

  Jan 2000 - Jan 2006

  VP Network Engineering

  • Technical Project Manager for existing and new site implementation to include Technology Engineering Room build-out, Optical Networks, Voice and Data services, and overall coordinated detailed acceptance testing with carrier services.• Provided on-site domestic project management support in support of 25% enterprise growth. Tracked critical dates and complied detailed project plans utilized to identify resources, technical testing plans, contingency, and escalation contacts.• Program Manager overseeing the efforts of 15 IT professionals supporting domestic and global network engineering, circuit delivery, project and vendor management.• Managed organizational budget, training, mid/year end personnel reviews, promotions, bonus, HR, and policy compliance. • Implemented backup network infrastructure for disaster recovery and business continuity requirements for critical applications – No Single Point of Failure.• Network optimization of optical and ring utilization resulting in $5.5M annual savings.• Developed circuit delivery interval matrix (network/voice/ data/ toll free) for business units resulting in better understanding of lead times and overall on-time performance. • Established documented procedures for project closure resulting improved billing and inventory records.• Negotiated Service Level Agreements (SLAs) and carrier contract terms for strategic business plans tied into financial forecast. Show less

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  Hewlett-Packard

  Jan 2006 - Feb 2015

  Program Manager

  • Directed the efforts of 33 IT professionals supporting global network engineering, project management and circuit delivery specifically for the Bank of America account. • Multiple areas of responsibility for Private, Managed, and Cloud based infrastructure strategies, performance monitoring, and disaster recovery.• Managed large-scale domestic and global projects involving cross functional teams supporting Optical, Data Center, Call Center, Voice, and Data services. • Met with key vendors to review performance standards – completion on time and budget. • Conducted monthly Executive Stewardship review to measure project compliance.• Department responsibility for augmentation and net new network infrastructure, cloud computing, disaster recovery, and circuit delivery for global voice and data implementations.• Negotiated contracts, contractual changes, SLAs, reviewed pricing, and requirements for proposals.• Reduced operating expenses by $8.5MM through network optimization - additional yearly charge-back revenue for special project support by $1.7MM.• Manage project schedules, develop mitigation strategy, and adhere business critical timelines.• Develop documentation, training, and SLAs for Managed Services and Cloud Computing. Show less

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  Aqua America

  May 2019 - now

  Project Manager