Adam Smith

Experience

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  Xerox

  Jan 2005 - Oct 2006

  Implementation Specialist

  ⭐ Key Responsibilities:• Troubleshooting printers, and network printing issues.• Copying, print drivers, print settings, scan to file, scan to email, print quality, printer jams, supply level issues, and how-to.• Tracking, and dispatching Xerox field technicians in the field. • Assisted with the Xerox Implementation Support Lean Six Sigma Black Belt Project launch.• Filtering all "sold, but not yet delivered machine" emails, contacting the customer, obtaining the printing, scan to file, scan to email settings, any other install preferences, the technical contact name, and storing all of these details in a database to provide the technician with details to close the ticket in one visit. Show less

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  IBM

  Nov 2006 - Apr 2009

  Help Desk Specialist

  ⭐ Key Responsibilities:• Rendered General IT Support• Answered how-to questions for a variety of custom-built "in house" software, MS Office troubleshooting including MS Outlook, basic hardware troubleshooting, and basic network troubleshooting• Worked closely working with my team to ensure fast & accurate delivery of service• Productive collaboration with the team lead in assisting with script creation, and process delivery for eventual migration of this help desk contract to India• Solved issues involving ITAR documents, line downs, and un-resolvable hardware issues forwarded to internal support Show less

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  CenterBeam

  Apr 2009 - Aug 2011

  Remote IT Specialist

  ⭐ Key Responsibilities:• IT support for over 200 large accounts, including international locations.• Troubleshoot hardware, network connectivity, email, exchange, Active Directory, Printing, Scanning, DOS, virus/malware removal, VPN, remoting software, conferencing software, patch deployment software, share permissions, automatic backup client, RSA security tokens, Citrix, and many other general IT related issues that can be troubleshoot remotely.• Assisted with the PDA implementations. Active Sync, Good Link, and BlackBerry BES. Hardware troubleshooting as much as possible before forwarding to internal support, or placing a warranty call with the manufacturer on the behalf of the customer. • Promptly followed-up with clients and continuous learning Show less

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  Arrow electronics

  Sept 2012 - May 2014

  Data coordinator

  ⭐Key Responsibilities: • Running reports on schedule, data manipulation, tracking stats, team scorecards, sever tape backups, asset tracking, some Avaya phone configuration, and loading leads into SalesForce CRM with great attention to detail. • Softwares includes CentreVu, MicroStrategy, Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft PowerPoint, and some custom built "in house" software.• Created an extensive Excel VBA script to greatly increase the speed of common repetitive functions such as pre-formatting lead sheets for loads, and formatting commonly pulled reports. Show less

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  Syncom Consulting Inc.

  Jun 2014 - Nov 2014

  Service Desk Specialist

  ⭐Key Responsibilities:• Supported the dental Industry• Assisted 300+ small clients. Most clients from Dental Labs and Dentists.• Phone based technical support involving a large amount of small to medium customer base requiring local IT services.• Remote support involved Windows, network, print, hardware, custom software, server, and other small to medium sized customer based issues. • Worked with available team members to prioritize on-site visits.

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  Alberta Energy Regulator (AER)

  Dec 2014 - Mar 2015

  End User Support Specialist

  ⭐ Key Responsibilities:• Responsibilities included relocating, installing, removing, and shipping computer equipment.• Asset tracking, storage room cleanup, and re-imaging computers. Installing the software, end-user support, some hardware troubleshooting, and small project work.

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  Devon Energy

  May 2016 - Apr 2018

  End User Support Specialist

  Contract End User Support position with Devon Energy.

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  IT Support to Dental Labs and Dentists

  Apr 2018 - Sept 2019

  Independent Contractor

  Worked as an independent contractor. Assisted small and medium Dental Labs and Dentists with prompt IT support where required

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  Cadent Millings Centre

  Sept 2019 - now

  President

  The Cadent Millings Center offers comprehensive and cost-effective dental milling centers to service dentists, Denturists, and dental lab technicians. We use the latest technology and most advanced techniques to ensure all products and services are delivered at the highest standard. Why Us?📌 Durable: Precision Milled Titanium Frame.📌 Bio-compatible: No corrosion or Allergic Reaction.📌 Material: Grade IV & V Titanium.All titanium milled in a house for fast turnaround delivery. Show less