Sean T.

Experience

• 

  US Army

  Jan 2011 - Jan 2016

  Primary instructor/trainer for university classes at the 100 and 200 level. Assistant instructor for 300 and 400 level courses. Developed annual training plan and supporting curriculum for host and partnered schools, instructors/staff, and students.Restructured the academic, lab and field training plan. Recognized by the Chief Executive Officer as the best program within nine states after one year of training plan implementation. • Lead project manager/planner for a consolidated three-day training event with 1,200 students. Responsible for all aspects of the event including training scripting, execution, and evaluation. Event completed with all events on time, no loss of equipment, no safety incidents and has been executed every year since it’s development in 2015.• Improved the image of the organization through outreach events and working directly with College Directors resulting in a 200% increase in recruitment and being featured in several of the College’s advertisements.• Created a virtual training environment that reduced transportation/resourcing requirements and increased our ability to train complex mission critical tasks. Implemented these tools through self-training, research, and resolving compatibility issues.• Designed knowledge management resources using online tools reducing network traffic and increasing efficiency providing historical information to build upon. Show less Led operational staff across multiple agencies and subordinate programs with over 3,000 employees. Ensured subordinates were tasked according to personnel strength, capabilities, related mission objectives, and met organizational requirements.- Project manager for an event with 600 global employees and various missions. Successfully moved all personnel to NYC to support community recruitment/outreach with no public relation issues, no loss of equipment and all personnel returned safely. - Led operational staff through intense two-week planning seminar. Recognized by evaluator/instructional staff as the most engaged and efficient director they had seen. - Selected to brief the Chief Executive Officer on the effectiveness of available tools and influenced purchasing of equipment for 12,000 employees. Show less

  • Assistant Director of Instructional Excellence and Strategy

    Jan 2014 - Jan 2016

  • Director of Operational Excellence and Strategy

    Jan 2011 - Jan 2014
• 

  US Army

  Jul 2016 - Jul 2018

  Associate Director

  Designed systems leveraging the company’s diverse backgrounds, experience and technologies. Applied easily understood processes resulting in productivity increase, effort duplication was reduced, and collaboration between agencies grew. Developed leaders comfortable with change and willing to embrace challenges. Led a tactical operations command center consisting of unclassified/classified networks.• Leveraged diverse experience to mentor leaders, created an environment that encourages freedom to solve issues while maintaining support/accountability through constant feedback. • Successfully managed the completion of three large scale projects in a 9-month period, recognized for the best perfomance in the organization among 24 peers. The scope of projects included 500 employees and $700 million dollars of equipment in multiple global locations.• Coordinated with multiple agencies to achieve objectives, able to explain requirements and build relationships with foreign dignitaries and outside agencies. Show less

• 

  DEVsource Technology Solutions

  Dec 2019 - Dec 2020

  Technical Department Manager

  Responsible for daily operations of a leading Managed Service Provider in the Western Kentucky Region. Provided information technology needs to over 200 SMBs. Managed technicians and projects ranging from service desk to full scale network deployments of crypto currency firms and hospitals.- reduced average time of response on customer tickets from 1hr to 0.5hrs and maintained a company customer satisfaction of 9.89/10 through duration of time in the role.- reduced Leve 1 resolution time average from 12hrs to a 5hr average; far exceeding expectations and delivering best in class performance.- successfully managed team through uncertain transitions; shift to full remote and increased demand from clients to transition. Employee satisfaction and 360 reviews continued to trend upward through the most trying and uncertain of times.- implemented systems to review and monitor common problem areas; assisted in the reduction of response and resolution times.- refined training guidance for employee personal growth and implemented a quarterly review process that was well received and assisted the company to develop leaders within the team.- provided a 90 day plan to aid the organization after departure, ensured continued success of the team while a replacement was identified.- Experienced with many industry tools including ConnectWise Manage, Ninja RMM, Datto Backup, M365, Nerdio, Windows Virtual Desktop, Azure, ScreenConnect, and RepairShopr Show less

• 

  Kentucky Lumber

  Jan 2021 - Oct 2024

  Responsible for all operations of a direct to customer finish lumber retail location. This included site safety, inventory control, inventory forecast and procurement, sales / team management, data and market trend analysis, operational planning, and business OKR development.- Assisted in the planning of expansion efforts including milling operations and new retail locations. Experience was vital in phasing operations and structuring OKRs within teams.- Initially brought on as an operations consultant, defined structure and reorganized for efficiency, codified existing systems, and modernized tools.- Reduced staffing requirements by 30% through system development and task restructuring.- Decreased inventory errors and loading issues by 37%. Show less -Designed and implemented a custom ERP database solution that streamlined operations reducing manpower requirements and statistically eliminating all errors with inventory and invoicing. Created using Knack.com.- Updated business practices into the current world with M365, cloud storage and advanced security solutions.- Developed a custom database/single source of truth for the organization that seamlessly integrated with on-site operations.- Designed, iterated, and deployed software using the principles of lean development and minimum viable product. Went from concept to full deployment in under 6 months. Show less

  • General Manager

    Apr 2022 - Oct 2024

  • Director Of Information Systems

    Jan 2021 - Apr 2022
• 

  AHC Hardwood Group

  Oct 2024 - now

  Lumber Yard Manager