Mahmoud A.

Experience

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  Majid Al Futtaim

  Jan 2007 - Mar 2017

  Here, I regularly reviewed floor layouts, guest behavior, and employee feedback to identify operational strengths and weaknesses. This analysis was essential for ongoing improvement and increasing repeat business.☛ Customer Service and Sales Strategy: I set high customer service standards and modified floor layouts to align with popular customer demands. By executing effective sales strategies, we achieved an average of 8% annual growth.☛ Cost Savings and Vendor Management: I played a pivotal role in securing an average of 3% annual cost savings. This involved identifying the best vendors in terms of quality, reliability, and cost, and negotiating contracts for vital services such as CCTV, security, facility management, and fire alarm systems.☛ Data-Driven Decision-Making: I enabled evidence-based decision-making by preparing comprehensive operational reports for various departments, including Health & Safety, Finance, Marketing, and Operations.☛ Safety Culture and Risk Mitigation: Creating a safety-first culture was a key achievement, where I developed standardized operating procedures and training plans based on rides and attractions manuals to mitigate risks and ensure consistency in all activities.☛ Customer Complaints Reduction and Sales Enhancement: Collaborating with the IT department, I focused on resolving operational and marketing-related issues, which significantly reduced customer complaints and boosted sales.☛ FEC Openings and Staff Training: I headed the seamless opening of 5 FECs across Oman, Kuwait, Bahrain, and Beirut. My responsibilities included up-to-date market and industry knowledge, training 40 staff members, addressing machine problems, and integrating Embed system reporting. Show less As a Team Leader, I guided a team of 35 personnel in providing timely, efficient, and high-quality customer service. My management style focused on leading by example, offering constructive feedback, and utilizing clear communication to ensure optimal service delivery.☛ Promotion and Sales Initiative Execution: I played a crucial role in the development and execution of promotion and marketing initiatives. My efforts were instrumental in consistently meeting sales targets, minimizing operational costs, and enhancing customer satisfaction.☛ High-Caliber Work Environment Cultivation: I focused on cultivating and sustaining a high-caliber work environment. This approach was key to motivating team members and achieving peak performance, contributing to the overall success of our operations. Show less In my role at Magic Planet, I focused on addressing customer requirements with a keen eye on effectively resolving any customer grievances. This required a strong understanding of customer needs and a proactive approach to problem-solving.☛ Ride Operation and Safety Implementation: As an operator for various rides, I meticulously implemented safety measures to ensure customer well-being. This involved a thorough understanding of each ride's safety protocols and a commitment to maintaining a secure environment for all guests.☛ Cleanliness and Equipment Maintenance: I was responsible for maintaining the cleanliness of designated areas, ensuring a pleasant environment for guests. Additionally, I oversaw the proper functionality of equipment and machinery, ensuring all were in top working condition.☛ Bowling Center Management: My responsibilities extended to managing various roles within the bowling center. This included cashier duties, counter attendant responsibilities, and lane hosting, showcasing my versatility and ability to handle multiple tasks efficiently.☛ Team Administration and Training: I administered daily assignments and formulated weekly staff schedules. Part of my role also involved providing comprehensive training to the team, ensuring they were well-equipped to deliver exceptional customer service. Show less

  • FEC Manager

    Jul 2011 - Mar 2017

  • Customer Service Team Leader

    Jan 2009 - Jun 2011

  • Customer Service Representative

    Jan 2007 - Dec 2008
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  Aldoseri Investments

  Apr 2017 - Nov 2018

  Operations Manager

  At Ozone Entertainment, I designed targeted marketing strategies and sales offers, drawing upon my knowledge of customer preferences and purchasing patterns. This initiative significantly enhanced brand awareness, improved customer footprint, and drove an average of 5% annual growth.☛ Customer Satisfaction Management: A key focus of my role was sustaining an average of 97% customer satisfaction rate. This was achieved by rigorously evaluating daily operations and the performance of 20 employees, ensuring the delivery of memorable customer experiences.☛ Financial Positioning and Expense Control: I effectively controlled expenses and strengthened the company’s financial positioning by analyzing P&L statements and negotiating AMC contracts and utilities. This strategic approach resulted in an average of 3% cost savings.☛ HR Activities and Team Management: My responsibilities included handling HR-related activities such as recruitment, managing annual leaves, overtime, and sick leaves. I also prepared weekly schedules and oversaw training activities with a focus on enhancing team productivity and performance.☛ Health and Safety Compliance: Conducting daily inspections, I ensured strict compliance with health and safety policies. This diligence contributed to better facility maintenance, fewer incidents, and an uninterrupted workflow. Show less

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  CarMax Auto Superstores Services Inc

  Dec 2018 - May 2022

  Senior Sales Consultant

  As a Senior Sales Consultant at CarMax Inc., I significantly enlarged our customer base and expanded market share. This was achieved by creating effective sales strategies and attracting new customers, leveraging my knowledge of popular market demands and the competitive landscape.☛ Customer Interaction and Satisfaction: I maintained a professional, positive, and friendly attitude while interacting with customers. My role involved relaying appropriate information and resolving inquiries or complaints, with a strong emphasis on customer satisfaction and retention.☛ Relationship Building and Customer Loyalty: Utilizing my instant rapport-building and interpersonal skills, I established long-lasting customer relationships. This approach resulted in higher customer loyalty, favorable negotiations, and smooth transactions.☛ Sales Activity and Market Trend Tracking: Vigilantly tracking sales activities and metrics, as well as market trends, was a crucial part of my role. This allowed me to pinpoint areas for enhancement, tackle arising challenges effectively, and boost overall sales efficacy. Show less

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  City Auto inc

  Jun 2022 - now

  Operations Manager

  As Operations Manager at City Auto Inc., I am responsible for directing comprehensive dealership operations. This includes overseeing areas such as sales, finance, and customer service to ensure the seamless and effective functioning of our business.☛ Inventory Optimization: A key aspect of my job involves optimizing inventory levels and turnover. I efficiently handle inventory management, from purchasing and pricing to merchandising, to maintain a proper balance between demand and supply.☛ Regulatory Compliance and Reputation Management: I am dedicated to maintaining the dealership's reputation and legal standing, ensuring long-term success. This involves strict adherence to industry standards and regulations, encompassing vehicle sales, environmental, and workplace safety regulations.☛ Strategic Business Expansion: Leveraging my expertise, I develop and execute strategic plans for business expansion. My focus is on identifying new opportunities, fostering relationships with key stakeholders, and penetrating new market segments to drive growth. Show less