Nneka Igwe, MSc

Experience

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  Diamond Bank Plc

  May 2012 - Mar 2019

  Business Development/ Relationship Officer - Mass markets, Privileged and SME segments

  *Championed branch dormant account reactivation and successfully reactivated over 4000 dormant personal accounts and 600 dormant business accounts.*Constantly exceeded monthly and annual product sales, liability and risk asset budgets by profiling, identifying and converting new customers, cross-selling and up-selling new bank products and services to existing customers, follow-up on existing customer referrals, cluster marketing.*Ensured CDD and KYC verification are done on new and existing customers.*Managed and grew a liability portfolio from £185K to over £2.5M and a risk asset portfolio from £30k to over £475k*Spearheaded recovery of the branch's existing sub-standard and non-performing loans. Processed loan restructures where required.*Created, processed and monitored different SME risk assets -Term loans, Secured Overdrafts, Contingent liabilities (Bank Guarantees, Performance Bonds, Advanced payment Guarantees etc.)*Created, processed and monitored consumer loans -Personal loans, Credit Cards, Leases, Auto loans, Mortgages, SME loans etc. Earned commendation for the highest number of concluded retail risk assets for 3 consecutive years.*Managed key client relationships in the exclusive, privileged and SME banking segments*Branch campaign and promotions champion for different product segments -Exclusive banking, kiddies and Teens products and services, credit cards, Schools and hospitality product sales.*Received, booked and monitored all customer investments (Fixed deposits, Treasury bills and FCY deposits)*Received and satisfactorily resolved customer complaints on the CRM platform within the shortest possible time frame.*Organized weekly training and capacity building sessions for all Branch Operations, Business Development, Admin and Back office staff.*Effectively led a sales, credit and marketing team of 20 staff*Prepared and presented Monthly and Quarterly performance review reports to senior management Show less

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  Access Bank Plc

  Apr 2019 - Oct 2020

  *Responsible for Identification. profiling and processing business loans for SME clients across 7 different branches.*Managed an SME risk asset portfolio of over £700k*Ensured that all concluded loans and collaterals are properly insured with the bank stated as first loss payee*Maintained nil non-performing loan volume as a Regional Lending Manager.*Processed cashflow loans for qualifying using specialized lending methodologies.*Processed sector specific loans like Mediloan (Hospitals and Laboratories), Schools loans (Private Schools) and W-power loans for women-owned businesses.*Monitored customer’s facility usage from disbursement to ensure approved transaction dynamics are followed and discourage funds diversions.*Updated credit facility files with the appropriate call memos and monthly stock count reports reports.*Organized business clinics and seminars for SME customers.*Prepared and presented Monthly and Quarterly risk asset reports for senior management. Show less *Constantly exceeded monthly product sales, liability and risk asset budgets.*Created, processed and monitored different SME risk assets -Term loans, Secured Overdrafts, Contingent liabilities (Bank Guarantees, Performance Bonds, Advanced payment Guarantees etc.)*Spearheaded recovery of the branch's existing sub-standard and non-performing business loans. Processed loan restructures where required.Managed key client relationships in the SME banking segments.*Ensured CDD and KYC verification are done on new and existing customers.*Spearheaded reclassification of all branch business accounts into appropriate segments and sectors.*Received, logged and satisfactorily resolved customer complaints on the CRM platform within the shortest possible time frame*Collated weekly alternative delivery channels usage reports (Mobile apps, POS)*Prepared and presented Monthly and Quarterly performance review reports to senior management. Show less

  • Regional Lending Manager/ Credit Risk Analyst

    Aug 2019 - Oct 2020

  • Relationship Officer ( Emerging Businesses)

    Apr 2019 - Jul 2019