Deep Enrich
Andiswa Mncwabe
Customer Service Agent
106 followers
Durban, KwaZulu-Natal, South Africa
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About me
Student at Durban University of Technology
Education
Durban University of Technology
2019 - 2021Diploma of shipping and logistics shore basedDurban University of Technology
2023 - 2023Maritime Studiescurrently registered Advance Diploma in Shipping and Logistics
Durban University of Technology
2019 - 2022Diploma Shipping and logistics
Experience
CCI
Oct 2021 - Feb 2022Customer Service AgentI worked for an American campaign called Metro by t-mobile , as an agent answering inbound calls, and solving customers queries.
Avemel Logistics
Feb 2022 - Aug 2022TraineeAdministration and AccountsLogistics operationsWarehousing - receive and dispatch
South Africa Cargo Services
Oct 2022 - Mar 2024freight forwarding and customs compliance learnership , practicing warehouse administration, stock controlling, receiving and dispatching cargo.
Tally clerk
Oct 2023 - Mar 2024Learnership Program
Oct 2022 - Sept 2023
Heneways
Mar 2024 - nowCustomer service controller
Licenses & Certifications
- View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInOct 2021
- View certificate
Building Rapport with Customers
LinkedInOct 2021 - View certificate
Customer Service: Call Control Strategies
LinkedInOct 2021 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInOct 2021 - View certificate
Customer Service: Handling Abusive Customers
LinkedInOct 2021 - View certificate
De-Escalating Conversations for Customer Service
LinkedInOct 2021 - View certificate
Sales Negotiation
LinkedInOct 2021 - View certificate
Selling with Stories, Part 2: Stories Great Sales People Tell
LinkedInOct 2021 - View certificate
Customer Service Foundations
LinkedInOct 2021 - View certificate
Soft Skills for Sales Professionals
LinkedInOct 2021
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