Experience

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  The bonton stores corp.

  Jan 2004 - Oct 2018

  Dvp technical services, computer operations, and facilities

  Direct teams responsible for Computer operations, HP NonStop Systems programming and support, SAP Workforce Management and iTimeClock systems programming and support, and IT helpdesk services. Managed web and application development teams and integrated third party products and cloud hosted services. Accomplishments:• Bolstered PCI compliance by implementing data encryption, tokenization and key management systems.• Saved $2 million annually by implementing Ariba procurement and expense systems, enabling business teams to reduce payroll processing times.• Ensured daily SLA compliance met for over 4,000 scheduled Opswise jobs across over 850 servers.• Improved enterprise class server performance by planning and directing multiple system upgrades, ensuring best-in-class functionality across a continually growing network of teams. • Slashed labor costs while simultaneously improving accuracy of pay practices by overseeing SAP Workforce Management, Business Warehouse, and iTimeclock product implementation.• Reduced annual expense for external hosting and testing services by developing disaster recovery process for IT systems utilizing an in-house facility.• Amplified operational throughput by successfully collaborating with business leaders to integrate and unite teams through multiple business acquisitions.• Achieved 70% First Call Resolution (FCR) rate with over 120,000 annual contacts by spearheading and executing company help desk implementation. Show less

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  Ohio department of job and family services

  Jan 2019 - now

  Data governance manager