Experience

• 

  The university of manchester

  Jun 2011 - now

  • Managing a team of administrators, including allocating tasks, setting priorities and performance targets, monitoring progress against agreed standards, and providing feedback. • Recruiting and inducting new staff and the continual training and development of existing staff including P&DRs.• Chairing committees and presenting to both internal and external stakeholders. • Managing numerous projects simultaneously, including timetabling, supervisor allocation and course unit selection. • Completing risk assessments at placement provider sites in the UK and internationally.• Ensuring the University laboratories and teaching spaces meet strict health and safety requirements. • Responsible for the projects budget and purchasing necessary equipment.• Overseeing student bursaries and financial awards. • Working alongside the Senior Leadership Team to implement and develop policies.• Responsible for data management and data quality.• Updating the School website and ensuring all marketing material is accurate and CMA compliant. • Providing advice and guidance to students and staff and dealing with complaints. • Publishing and distributing student and staff communications. • Monitoring and evaluating current processes and systems.• Using reporting and statistical analysis tools to evaluate, plan and predict future trends. Show less • Delivering a high-quality, customer-oriented service for all staff, students and visitors.• Producing a calendar of tasks and deadlines for all programmes-related activities within the Department and ensuring that the deadlines are met.• Responsible for the social media platforms in the Department including marketing events. • Maintaining accurate student records on Campus Solutions.• Co-ordinating Welcome Week activities for undergraduate and postgraduate students.• Responsible for the Department Academic Advisement and Mandatory Enrolment process• Overseeing attendance monitoring procedures, including Student Visa Holder monitoring.• Co-ordinating the production of handbooks for all UG & PG programmes.• Dealing with confidential information including overseeing the Department mitigation and coursework extension procedures and the distribution of DASS Learning Plans. • Overseeing placement and study abroad administration.• Managing student requests for changes to registration on programmes or course units• Overseeing the administration of student interruptions and withdrawals.• Managing a team, including recruitment, induction, on-going training, co-ordinating annual leave and working hours, sickness, reporting and personal development review• Providing training for new and existing members of staff in the team.• Liaising with Programme Directors.• Chairing and minuting meetings. Show less • Ensuring the smooth running of all standard administrative processes in the office. • Deputising for the Education Officer. • Acting as the School Disability Support Officer, and to oversee pastoral support for students and offer non-academic guidance on issues related to finance, personal issues and mitigation.• Responsible for monitoring the attendance of all students in the School and reporting to the UKVI. • Ensuring all disabled students in the School receive the right level of support. • Using Maximizer to access and update student DASS information. • Supervising, training and motivating other members of staff in the team. • Assisting with the registration of undergraduate and postgraduate students. • Assessing and approving or declining coursework extension requests. • Coordinating the mitigating circumstances processes. • Chairing, servicing and minuting meetings • Extensive use of the University computer systems. • Assisting with the processing of examination scripts. • Assisting in the production of the teaching timetable. • Processing student and staff data in accordance with the Data Protection Act and the Freedom of Information Act Show less • Assisting students with Course Unit Selection • Dealing with enquiries from students, staff and the public. • Handling confidential and sensitive information. • Assisting in the production and formatting of examination papers. • Creating and maintaining Grid A spreadsheets for undergraduate modules. • Editing and formatting the Student Handbooks and Welcome Packs. • Working with the DSO aiding disabled students with their studies. • Modifying assessment grades on Gradebook. • Assisting in the publication of assessment results, contacting students, and returning coursework and exam feedback. • Invigilating in-house examinations. • Issuing unofficial transcripts. • Accurately filing and archiving documents. Show less

  • Education Support Manager

    May 2021 - now

  • Programmes Officer

    Jul 2014 - May 2021

  • Student Welfare Officer

    Jul 2013 - Jun 2014

  • Senior Programme Administrator

    Jun 2011 - Jul 2013