Experience

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  Coca-cola hellenic bottling company

  Jun 2011 - Mar 2016

  My focus was on SAP projects. I was managing a team of 5 members and all SAP Authorization changes the team executed required my approval (were released by me). I was responsible for organizing and utilizing the staff and ensuring proper project execution and was working closely with various teams (SAP Consultants, ABAP Developers, Business users, 3rd Party companies).Key Responsibilities:- Leading team of 5 members. Accountable for leading, mentoring and developing the junior teammembers. Setup yearly goals and create appraisals. Evaluate their work. - Approving (Releasing) any SAP change executed from the team. Ensure proper transfer from test to live environment.- Lead the process of Design, Build & Maintenance of Authorization Concepts for CC Hellenic centralapplications in accordance with the corporate Security Standards and Business processes.- Accountable for the enabling the process of access to central systems and data in CC Hellenic, in asecure and SOX-compliant way. Working with external audit companies.- Leading Authorization Projects. Participating in high-risk projects with big budget.- Execute training of local authorization teams. Show less As a senior specialist in the User Authorizations Team, i was strictly working on SAP projects & Support. I was responsible for on-time resolution of various SAP change and incident requests.Key Responsibilities- Accountable for the resolution of all incidents, service and change requests, according to user access management process- Accountable for the preparation and maintenance of documentation (Processes, Knowledge transfer documentation, Work Procedures, Training materials, etc.)- Coordinate project activities and assist in project management. - Accountable for the whole team to maintain high level of customer satisfaction.- Accountable for the whole team to maintain high level of service quality standards.- Responsible for team operation within all agreed service and operational levels- Preparation and training of new team members- Assist and consult the Specialists in their daily job / Mentoring of the team members- Actively participate in client discussion and meetings, manage engagements, prepare project documentation, balance the occurrence of unanticipated issues, and lead workshops on security topics as needed- Support SAP GRC Access Control suite of programs, including user provisioning, segregation of duty management, emergency access, and role management. Show less

  • Lead​ ​User​ ​Access​ ​Specialist

    May 2014 - Mar 2016

  • Senior Central User Access Specialist

    May 2013 - May 2014

  • User Access Specialist

    Jun 2011 - May 2013
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  Hype b2b digital growth agency

  Mar 2016 - Dec 2017

  Project & account manager / opreations manager

  I had to quickly develop a diverse skillset to be able to manage the process of the company, the projects we execute and the accounts we have. As in any small team, i had а lot of different responsibilities, which were not only limited to the Project Execution, but as well with creating and managing all internal processes.Key Responsibilities:- Create and continuously improve agency processes for Traditional Website Design, Growth DrivenDesign, Marketing and Branding.- Create project plans based on current team capacity. Monitor progress and ensure the success of the project.- Organize and utilize the capacity of all team members (1 UX Designer, 2 UI Designers and 1 MarketingSpecialist)- Continuously improve the time for execution of projects, internal efforts (hours) invested and project overstack. Propose process updates. Prepare project end-reports and analysis.- Moderate and lead brainstorming and workshop sessions with clients.- Manage sub-contractor relations (legal documents, invoices, etc). Work closely with developmentteams to polish end-products. Transfer business needs into specific technical requirements.- Measure customer satisfaction through happiness checks, feedback questionnaires and verbalfeedback meetings.- Review and approve any documents sent to clients. Ensure proper visual style and information isapplied within all documents(briefs, plans, business requirements, etc) Show less

• 

  Bright

  Dec 2017 - now

  - Develop and implement project management programs which contain the all details of a project- Guide and direct project team members to ensure compliance with set standards, procedures, and guidelines- Develop internal communication strategies useful in ensuring communication between various departments of an organization- Use specialized tools (JIRA, Asana, ServiceNow, Azure DevOps) and techniques (Waterfall, Agile, Kanban) to delegate and ensure even distribution of tasks to project team members- Lead planning and standup sessions- Participate in Pre-Sales activities and identify potential use cases for new customers. - Collect customer requirements and transfer them into a Design Documentation- Transform Business Requirements into small portions of technical tasks - Communicate with any level of stakeholders from engineers to C Level Management - Motivate team members to meet project goals by effectively carrying out their responsibilities- Proactively propose project and business process improvements. Show less Bright Consulting is an IT Management consultancy with a passion to help enterprises transform IT. With our Service Management approach, we enable IT to manage complexity and reach greater efficiency and transparency. We work with some of the largest companies across EMEA to optimize IT operations with simple and efficient IT processes. Our transformation approach starts with assessment of the current and future requirements across the services, processes and organization and deliver an end-to end solution in selected areas: • IT Service Management • Proactive Operations • IT Service Automation • Software Asset Management • Data Management • Enterprise Architecture To deliver outstanding IT Management solutions, we partner with technology leaders in each area. In Business Service Management, Bright is a Premier Solution, Consulting and Support partner of BMC Software and have developed one of the largest and respected ITSM Consulting teams in EMEA. Job responsibilities:• Work as part of a delivery team for delivering client projects within a formal methodology framework• Leading projects for implementing BMC Remedy and SNOW toolset, including process review and design, solution design, development and implementation. Leading and designing not only ITSM project but as well business processes implementation like Procurement Management, Contract Management, Invoicing, etc.• Participate in design of business processes based on the ITIL Best Practices and aligned with the specific business needs.• Experience with different project management methodologies (PMP, Agile PM)• Managing cross functional teams of consultants, developers, QAs, designers, etc.• Stakeholder expectations management at multiple levels• Work with clients to build and maintain good relations, to ensure future engagements and reference accounts Show less

  • Senior Project Manager

    Aug 2021 - now

  • Project Manager & Process Consultant

    Dec 2017 - Aug 2021