Mary Ihongbe

Experience

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  Vitabiotics Nigeria Limited

  Sept 2013 - Nov 2013

  Industrial Training

  Sampling, microbial and chemical analysis of raw materials,water, finished products and packaging materials.Hardness of compressed tabletsFriability and disintegration of tabletsMoisture content determination PH value determination of granulesViscosity of liquid products

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  Lagos Waste Management Authority (LAWMA)

  Apr 2015 - Mar 2016

  Office Administrator

  Daily records of truck trips and tonnages.Prepared reports for contractors for payment.Sent mail of worksheets and reports.

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  Therapeutic Laboratories Nig. Ltd

  Aug 2017 - Sept 2020

  Quality Assurance/Microbiologist

  Ensuring compliance to standard of all incoming materials.Sampling and microbial analysis of water, raw materials,bulk,finished product, packaging materials and product equipments.Integrity testing.Environmental monitoring and housekeeping. Monitoring and ensuring compliance with cleanliness of the environment,equipments and personnel's personal hygiene Good manufacturing,laboratory and microbiological practice.Caliberation, qualification and maintainance of laboratory equipments and apparatus Show less

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  Barca Academy Lagos

  Feb 2021 - May 2022

  Training Coordinator/Administrative officer/Customer Service Officer

  Ensured students are thoroughly screened, organised and ready for training session.Inspection on training equipments to ensure they are in good condition for orderliness before and after training.Preparing reports and documentation of training activities.performed effective administrative duties including handling sensitive paperwork.Provided excellent and informative customer relations, personal trust and customer service.

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  Optiva Capital Partners Ltd

  May 2022 - now

  Customer Relationship Management Executive

  Performed field functions such as prospecting, obtaining names and contacts of those interested in the products.Followed-up every prospects until they become clients.Identified and communicated client's needs.Ensured client's satisfaction, resolved client's issues and concerns.Meetings and presentations with clients on the company products.

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  VisionCraft

  Jul 2023 - now

  Customer Service/Care Coordinator/Admin Officer

  Greet patients, notify doctors of their arrival, register patients through the ECMS system to optimize patients flow.Prepare all exam rooms including sterilization.Co-ordinate patient flows, consultation scheduling and Follow up scheduling.Handling incoming calls, informing patients about their care plan and providing details related to treatments, procedures, medications and continuing care requirements.Administering eyedrops, ointments and medications as directed by the Optometrist.Assist doctors with some tests, contact lens training, diagnostic lens orders and follow up patients visit.Perform Administrative duties required for smooth operation of the clinic.Update and maintain database, patient records and statistics.Outreach and in-house conversion.Claims submission. Show less