Yash Mehta

Experience

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  McDonald's

  Apr 2018 - Apr 2019

  Cashier

  • Achieved 93 % in customer satisfaction survey by using my listening and verbalcommunications skills to interact positively with customers• Balanced the end of day sales report by accurately handling the cash while working asa cashier• Delivered all the services effectively in the fast-paced environment of McDonald’s andreduced customers wait time• Seamlessly managed two departments like cashier and coffee station together andimproved overall productivity• Maintained the inventory and reduced wastage by doing stock up at regular intervals Show less

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  Humber College

  Oct 2018 - Dec 2019

  Peer Tutor

  • Achieved 5-star ratings and positive feedback by applying my academic knowledgeand interpersonal communication skills.• Assisted students with their course materials using different learning strategies andsimplified complex problems for them• Archived all the data accurately by creating client report forms regularly

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  BMO Private Banking

  Apr 2019 - Dec 2019

  Customer Service Representative

  •Achieved the assigned sales target by upselling personalized products according to client’s need•Speed up the transaction process by organizing and sorting the cheques, drafts, and money orders while following the bank’s regulatory risk policies and procedures•Accomplished a high rating of 90% in customer satisfaction surveys by applying my effective problem-solving skills, critical thinking, and strong listening skills to provide solutions to client’s problems

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  RBC Insurance

  Jan 2020 - Aug 2021

  Licensed Insurance Advisor- Underwriter

  • Attained an average of 98% in underwriting audits by demonstrating a solidunderstanding of regulatory risk when writing and updating new business policies• Achieved the assigned sales and referral target by cross selling products based onclients’ requirement• Increased client advice experience progressively by exhibiting a consistent, positiveclient experience during every conversation and resolve client concerns at the pointof first-call, demonstrating the ability to connect through discussion and escalate asnecessary• Improved compliance by efficiently managing time and using procedures seamlesslyduring the call• Applied critical thinking during client interactions in order to identify and analyzeacceptable and unacceptable risks• Performed front-line underwriting of Home and Auto policies Show less

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  RBC Investor & Treasury Services

  Aug 2021 - now

  Associate