Amrita Prabhu

Experience

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  Cognizant

  Sept 2013 - May 2016

  Programmer Analyst

  Programmer Analyst Role• Developed test cases, reviewed and Involved in Functionality, and Regression Testing.• Involved in software acceptance testing and production release procedures throughout SDLC• Interacted with developers for status of the bugs and re-tested the fixed Bugs• Analyzed the defects and categorized them based on severity• Performed functional testing manually and constructed positive and negative test scenarios as per requirements.• Participated in test plan and test cases review meetings.• Attended review meetings with Business Analysts, Developers and end users to understand and test according to their requirements.• Involved in writing test summary reports, defect summary report, and final report.• Used the TFS as a repository for all of the testing efforts to record and keep track of the defectsReporting Analyst RoleImplemented Data Blending and generated interactive dashboards.• Created organized, customized analysis and visualized projects and dashboards to present to Senior Level Executives. • Develop, Organize, manage and maintain graphs, tables and document templates for the efficient creation of reports. • Create and modify Interactive Dashboards and guided navigation links within Interactive Dashboards. • Generated context filters and used performance actions while handling huge volume of data.• Generated tableau dashboards for Testing activities performed at organizational level with SIT/UAT/Unit testing • Prepared strategic trend reports to measure KPI, Increased leadership focus on key Performance Indicators• Sharing Production Incident report with Client Senior Management on weekly basis, which involves categorizing the incidents based on application tested, created a macro to perform lookup and categorization of Production Incidents. Show less

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  Catalent Pharma Solutions

  May 2017 - Nov 2017

  QA Data Integrity Intern
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  Informatica

  Jun 2018 - Jul 2022

  • Helping customers implement and troubleshoot technical issues related to On-prem and Cloud Data Governance products• Working with dedicated escalated enterprise accounts to resolve all critical issues and ensure their successful journey with Informatica products• Leading the team to ensure SLAs, and Knowledge base contribution is met as per MBO.• Mentoring newly joined team members to onboard and accelerate their contribution with Informatica Products.• Reproduce product behavior to determine the problem root-cause(s), issue work-around and/or solution.• Exposure to various Database systems like Oracle, SQL server, AWS S3, MongoDB and Hive• Knowledge and understanding of operating systems, networking, Java programming language, and Tomcat application• Document bugs and feature requests on internal bug tracking system Jira• Collaborate with internal R&D, Product Management, and Product Specialist teams to obtain bug fixes• Integrated data synchronization between on premise Databases along with SaaS based systems like Salesforce,Amazon Redshift, Microsoft Azure by using Extract Transform and Load methodologies for our customers' business use-case• Author, edit, publish, and maintain a knowledge base of known issues/solutions• Testing and delivery of applicable fixes, configuration changes, and workarounds to resolve specific issues.• Collection and analysis of process dumps/stack traces (pstack, tcpdump,jstack) of hanging application process todetermine bottlenecks• Use Hadoop/bigdata experience and expertise to correlate the debugging information collected and resolve issues.• Maintain internal and external SLA response times, and positive transactional survey score (CSAT)• Conduct ‘Ask An Expert’ Demo session for customers on various features and implementation of Informatica Products Show less

  • Lead Technical Support Engineer

    Mar 2022 - Jul 2022

  • Senior Technical Support Engineer

    Mar 2020 - Mar 2022

  • Technical Support Engineer

    Jun 2018 - Mar 2020
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  Salesforce

  Jul 2022 - now

  Technical Account Manager

  -Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.-Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.-Help your customers achieve their business goals and outcomes on the Salesforce platform by:Coordinating the completion of the Signature Success catalog of services as required for your customer.Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.-Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.-Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. Show less