Noman Baig

Experience

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  BRANDians

  Aug 2019 - Jan 2020

  Frontend Web Developer
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  Informia Tech (PVT) Ltd.

  Jan 2021 - Sept 2021

  PHP Developer
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  Faysal Bank Limited

  Apr 2022 - Nov 2023

  Officer ADC Support

  Key Responsibilities:• To provide support for (Internet Banking, Mobile Banking, and other supporting applications). • To resolve issues related to Internet banking, Mobile banking, Transactions and SMS related Issues. • Coordination with vendor for delivery of changes request/issues fixes. • Provide & investigate DB and applications logs (ESB, bill Payments, Internet & Mobile banking/IBFT/OTP/Emails/SMS) • Monitor Application Servers performance. • Interaction with business on requirements and issues. • To coordinate with vendors to resolve priority issues reported/encountered in production. • Identify issues and ensure timely resolution for efficient customer service. Show less

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  Silkbank Limited

  Dec 2023 - now

  ADC Support Executive

  Key Responsibilities: Application Support .  Ensure the successful operation of all delivery channels.  Conduct UAT and SIT with relevant resources and engages with vendors/ Technology partners / internal IT Teams for setting up deliverables.  Quality Assurance of services & support (arrange comprehensive testing of the products.)  Monitoring of all key business applications related to alternate delivery channel Services.  Provide technical services and support to users and application stakeholders for testing of new business products, builds relationship with all business groups within the bank and provide technical support.  VISA Debit Card Production. Show less