Hina Joshi

Experience

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  ICICI Prudential Life Insurance Company Limited

  Jan 2013 - Dec 2017

  Senior Associate

  * Developing strong links to internal & external stakeholders.* Identifying improvement areas and implementing measures to maximize client satisfaction levels.* Providing need based solutions & value adds in a time bound manner.* Actively identifying areas where processes and systems can be improved.*End to end control of customer service transactions and processes with adherence to TAT.* Meeting the existing and new target customers and converting them into customers.* One point contact for all customer service issues and escalations.* Managing customer centric operations & ensuring customer satisfaction by achieving delivery and service quality norms.* Justifying risk relates issues to internal auditors and risk managers.* Monitoring, recruiting, training, motivating and analyzing the performance of the team members. Show less

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  Tata AIA Life Insurance

  Jan 2018 - Oct 2021

  Assistant Development Manager

  * Establish and consistently maintain effective and positive working relationships with customers and relationships managers.* Identifying areas of process and customer service improvements on an ongoing basis and in line with business.* Providing inputs and trainings to relationship managers and assist in customer servicing.* Driving team employees to generate business and tracking business activation of new and existing employees regularly.* Liaison with HO team for effective allocation and control of data to ensure healthy lead conversion ratio.* Identifying and recruiting the potential employees for the channel.* Liaison with Trainers and HR team for on-boarding employees and induction planning. * Driving and tracking the employees who are more likely to be attrited due to poor performance and further discussing with the managers for the feedback.* Timely creation and support of analytics for weekly, monthly, quarterly and annual review to drive channel objective. Show less

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  Policybazaar.com

  Oct 2021 - Sept 2022

  Insurance Partner/Creative Strategist

  Policybazaar - Insurance Partner - POSP* Marketing and Selling the product through different online channels of social media.* End to end control of customer' s policy login processes with adherence to TAT.* Meeting the existing and new target customer and converting them into customers.* Managing customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms.Upwork - Manager - Creative Strategist * Onboarding, training and development of the team.* Maintaining standard operating procedure and daily activities documentation.* Training new hires to exceptional performance level. Act as a first point of contact for team questions, training.* Keep up to date with trending sounds/posts on IG social media.* Google-drive management. Keep links, folders, themes organised and according to brand themes.* Pipeline management, delegation and task outsourcing and content scheduling Show less

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  Edelweiss Tokio Life Insurance

  Sept 2022 - now

  Branch Manager

  * Achieve growth and hit sales targets by successfully managing the sales team.* Own recruiting, objectives setting, coaching and performance monitoring of team.* Driving team employees to generate business and tracking business activation of new and existing employees regularly.* Liaison with HO team for effective allocation and control of data to ensure healthy lead conversion ratio.* Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.* Proven ability to drive the sales process from plan to close. Strong business sense and industry expertise. Show less