Stephen Moser

Experience

• 

  Verizon Wireless

  Jan 2003 - Jan 2015

  As a Technical Analyst, I was responsible for performing technical administration and/or analysis duties as well as system design and development of methods to process information. I was also responsible for producing specific deliverables relating to operations management. I typically lead staff members and peers on projects while working independently and typically required supervision on complex tasks only. As a team member, I worked with Senior Technical Staff and Management on large, complex projects and tasks.I completed assigned technical projects on time (e.g., analysis, designing, development, implementation, testing, monitoring, support, and documentation).I analyzed problems, developed and implemented solutions and make decisions that significantly impact projects. I spent at least 50% of my time performing project management activities such as planning, sizing and configuration, and scheduling.As a Senior Technical Analyst, I lead other technical support team members in select project activities. I acted as a Subject Matter Expert while providing coaching and mentoring to other technical analysts. Show less

  • Senior Technical Analyst

    Jan 2007 - Jan 2015

  • Retail Sales Representative

    Jan 2005 - Jan 2007

  • Customer Service Representative

    Jan 2003 - Jan 2005
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  Bechtel Marine Propulsion Corporation

  Jan 2015 - Jan 2017

  Senior Systems Analyst

  As a Systems Analyst, I support and work in a technical and diverse environment with a team that is tasked with developing enterprise wide strategies, initiatives and solutions to support a large multi-site user community. I work with available resources and various line of business to develop initiatives and solutions which will add functionality, increase capacity/efficiency and improve the overall performance and reliability of IT services provided. Projects which I was responsible for, as a Systems Analyst, include but are not limited to testing and implementation of new hardware/software, working with outside vendors to implement a more efficient and effective inventory tracking system, authoring letters issued to our government customer for technical and funding approval and well as letters to the various lines of business to advertise and document new or improved processes. Stake holders in the various projects range from internal IT employees to Unit Managers and Subdivision Managers to Chief Information Officers.Beyond Project Management and Systems Analyst duties, I am also heavily involved in process improvement and transformational efforts. My team is tasked with analyzing current company processes and determining ways to make those processes more efficient, effective, and able to be adaptable throughout the entire organization. Show less

• 

  Crown Castle

  Jul 2017 - Feb 2020

  Performance Improvement Analyst

  Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.Leading ongoing reviews of business processes and developing optimization strategies.Staying up-to-date on the latest process and IT advancements to automate and modernize systems.Conducting meetings and presentations to share ideas and findings.Performing requirements analysis.Documenting and communicating the results of your efforts.Effectively communicating your insights and plans to cross-functional team members and management.Gathering critical information from meetings with various stakeholders and producing useful reports.Working closely with clients, technicians, and managerial staff.Providing leadership, training, coaching, and guidance to junior staff.Allocating resources and maintaining cost efficiency.Ensuring solutions meet business needs and requirements.Performing user acceptance testing.Managing projects, developing project plans, and monitoring performance.Updating, implementing, and maintaining procedures.Prioritizing initiatives based on business needs and requirements.Serving as a liaison between stakeholders and users.Managing competing resources and priorities.Monitoring deliverables and ensuring timely completion of projects. Show less

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  Community Care Behavioral Health Organization

  Feb 2020 - now

  Application Manager

  Responsible for a team of 12 individuals who are focused on delivering great IT/End User support. The team focus is mainly End User PC Support as well as Voice & Data Communication and Server Support. We support 11 offices and approx. 800 end users.