Natoma Bates

Experience

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  Alpha Mortgage

  Oct 1997 - Mar 1998

  Receptionist

  Greeted and directed clients to appropriate parties, responded and forwarded calls to necessary departments and parties on a multi line phone system, provided general office support. Set up voice mail and phones for new incoming loan officers as needed.

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  Office Team

  Jun 1998 - Dec 1998

  Administration Assistant/Receptionist

  Temporary general administrative assignments as needed.Opened, sorted and routed incoming mail, answer correspondence and prepare outgoing mail.Operated office machines, such as photocopiers, scanners facsimile machines, voice mail systems and personal computers and postage meters.

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  Texins Activity Centers

  Dec 1998 - Apr 2001

  Administration Assistant/Accounts Payable Clerk

  Various duties as an administration assistant and accounts payable clerk. Audited payroll issues and responded to discrepancies as needed. Processed checks and maintained general ledgers using the SBT accounting system. Journaled entries for the general ledgers on the SBT systemManaged payroll deductions using TMS system for Ti employeesReconciled vendors accounts payable before disbursing checks.Maintained and ordered office supplies and special order items/requests weekly.Created and implemented a new payroll deduction system which is still in use today. Show less

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  Office Team/Homecomings financial

  Jun 2003 - Mar 2004

  Administration Assistant/Receptionist

  General office support for three separate departments as a temporary contracted employee.Filed employee paperwork and put together new hire manuals and paperwork in the human resources department.Created accounts payable uploads to post to in house MS Excel spreadsheets for accounting.Obtained necessary documentation/data from vendors to complete a compliance audit, reconciling invoices and requesting checks to reimburse over charges and other special projects as needed.

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  Homecomings Financial Services

  Mar 2004 - Jun 2007

  Mortgage Pipeline Specialist

  Review and analyze loan applications for quality control prior to outsourcing to fulfillment providers ensuring a high level of accuracy. Deal with fulfillment providers/business partners supplying documentation/data support for loans in processing within established time frames. Train new hires the loan reviewing process and procedures.Successfully create production efficiencies by assisting a team of loan officers with supportive and administrative tasks.Successfully develop, manage and maintain loan officer quality control propriety reports. Show less

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  GMAC Mortgage

  Jun 2007 - Jan 2008

  REO Sales Support Associate

  Provided high-level administrative support to the REO Sales Department.Process and review sales contracts, listing agreements, MLS sheets and other sales related documents ensuring accuracy and completeness.Assist Asset Managers with various tasks including but not limited to, following up with Brokers on bids, paperwork, status relating to our REO inventoryDistribute daily internal/external mail and special delivery packages; send and distribute incoming faxes.Maintain department files and form file.Assist with special projects as assigned by Asset Managers and Management staff. Show less

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  Homecomings Financial/GMAC Mortgage

  Jan 2008 - May 2012

  Recovery Sale/Alternative Support Coordinator

  To provide high-level support selling low valued assets to an identified group of investors Identify low valued assets for liquidationPrepare and maintain spreadsheet of bids received from investorsPrepare and maintain the contracts and deeds for the assets sold, ensuring that funds post correctly and timelyMaintain and address any code violations received for assets that have been sold Process and review sales contracts for the Alternative Disposition asset managers ensuring accuracy and completenessTest Equator Releases as needed by management Show less

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  GMAC Mortgage

  Jan 2011 - May 2012

  REO Alternative Disposition Asset Manager

  Responsible for managing an REO Disposition portfolio with the goal to maximize execution and minimize REO timelines on aged properties. Develop and implement marketing strategies to dispose of assigned inventory in accordance with corporate policy and objectives on aged propertiesEvaluate property valuation information, reconcile/and or support recommended changesEvaluate capital expenditures and refurbishment bids and authorize repairs as appropriateList properties for sale, evaluate and negotiate offers, obtaining approvals as appropriateProcess and monitor all contracts and sales through closingInput all necessary data and communications in Equator and other necessary databasesIdentify and resolve problems, monitor all processes and achieve timely and effective disposition results consistent with company goals. Show less

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  GMAC ResCap

  May 2012 - Oct 2013

  Eviction Coordinator
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  GMAC Mortgage/Ocwen Loan Services

  May 2012 - Oct 2013

  REO Eviction Specialist/Relocation Coordinator

  Responsible for knowing eviction and cash for keys laws for individual states in order to minimize timelines and legal costs. I was responsible for at least 5 states each time and often filled in for individuals that were on PTO or medical leave as needed to handle their responsibilities and cover their states. Special projects as needed or assigned.Eviction specialists service the client and GMAC through facilitating the management process by legal removal of obstacles, as well as the accurate reporting and presentation of the occupancy status to the portfolio manager, corporation and client. To work closely with the eviction outsourcing teams to move properties out of an active eviction as quickly as possible. Offering relocation assistance when legally able in order to achieve vacancy in a timelier manner Report to the portfolio manager, asset managers, corporation and/or client frequently regarding the status and activities associated with assets under managementReview and analyze all relevant available data to develop an understanding of each asset, it’s resolution strategy, and the time line to achieve the strategyDirect outsourcer to assign eviction attorney an monitor eviction process and stated until vacatedWork with attorney network vendor to monitor progress and performanceInstruct brokers on REO eviction and/or cash for keys expectations, where applicableWhen possible, contact occupants to confirm progress and broker contact, and/or coordinate “relocation assistance” when ableHelp outsourcers coordinate property inspections, lockouts or cash for keys on occupied filesEvaluate, approve and track all eviction or cash for key related expense invoicesUpdate and monitor Equator during the resolution process to ensure the sharing of timely and accurate dataCoach and counsel eviction outsourcer and attorney network through eviction or cash for keys process Show less

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  CoreLogic

  Sept 2014 - Mar 2018

  RA Specialist/ Sr. Eviction Specialist
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  Atmos Energy Corporation

  Mar 2018 - now

  Revenue Mgmt Coordinator
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  Atmos Energy

  Nov 2021 - now

  Revenue Management Specialist