Jack Graham

Experience

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  UrbanLeaf

  Aug 2019 - May 2020

  Welcome Calling and Quality Control Manager

  Managing a team of 3 to 4 care callers responsible for contracting approximately 300-600 donors per week. Responsible for hiring and training new callers as required, while coaching current callers to ensure a high level of administrative accuracy and an exceptional phone manner. This includes planning monthly 1 to 1 call listening sessions with callers, monitoring performance by listening to a high volume of calls individually, and ensuring all training and reference materials are always up to date. The role also requires strong and dynamic planning abilities, in order to correctly resource shifts and plan time in the face of a highly variable volume of donors.This role also has a strong data element, with responsibility for ensuring that all donor data is accurate, querying and resolving any discrepancies, and investigating anything unusual by communicating with fundraising managers, clients and donors. Insights must also be routinely fed back to fundraising managers to inform the coaching of their street fundraisers – this requires a keen eye for what is useful and important information, and what is statistical noise. This role requires extremely high levels of organisational ability, time management, and attention to detail. Management of conflicting priorities is also a key part of this role, with time needing to be split between the responsibilities detailed above and longer term projects. One example of such a project was gathering qualitative data from new fundraisers by calling them and talking about their experiences to assess the efficacy of a new training program, then presenting findings to managers to advise how the training scheme could be improved. Show less

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  J. Antony Productions

  Aug 2021 - Dec 2022

  Videographer

  Freelance videographer working on independent short documentaries and seeking work editing, presenting and producing video for events, social media, and documentary film. Proficient in Adobe Premier Pro.

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  Oxfam

  Mar 2022 - Dec 2022

  F2F Satellite Manager

  Managing a new fundraising section in Manchester, working on both street and private site.Enjoying the challenge of building a team from scratch.Quality-focused with proven results, both personal and of my teams.

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  Raccoon on the Run Video Production and Editing Ltd.

  Oct 2022 - now

  Director

  Founder of Raccoon on the Run, a video production and editing company focused on people, stories, and values. Founded and run by an award-winning documentary director and experienced commercial videographer, Raccoon on the Run brings cinematic production values and an appreciation for story and soul to every project. Using top-of-the-range audio, video and stabilisation equipment, Raccoon on the Run delivers content that stands out from the crowd while making the process stress-free for clients.