Ricardo Macedo

Experience

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  Satel Despachos

  Jan 2006 - Aug 2007

  International Trade Export Assistant

  National company specialized in import and export customs clearancePosition: Export AssistantAssignments● Logistic follow-up with the exporting client (industry).● Issuance of the necessary documentation for export (Invoice, Packing List, Cert. Of Origin, Health Certificate, Halal, Bill of Lading) and in special cases, waivers, ECTN or CNCA.● Optimization of the follow-up process and creation of dynamic templates for documentation in Excel.

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  All Food Trade

  Sept 2007 - Nov 2007

  International Trade Export Analyst

  National company specialized in trading in the food segment.Position: Export Analyst.Assignments:● Logistic follow-up, issuing the necessary documentation for export.● Worked with suppliers and Freight Forwarders coordinating shipments in the modalities, FOB and CFR.

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  Vestey Foods Int/ Paris

  Aug 2008 - Aug 2011

  International Trade Export Analyst

  British multinational company specialized in trading in the food segment.Position: Export Analyst.Assignments● Responsible for the Commercial BackOffice, Logistic Follow-up and control and maintenance of the main KPIs.● Worked with suppliers and Freight Forwarders coordinating shipments in the modalities, FOB, CFR, CIF and EXW.● Contracting and negotiation of freight/export-related services.● Negotiate cost reduction with ocean freight, documentation and services.

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  Evia Foods SAS

  Aug 2011 - Oct 2018

  Assignments:● Coordinate maritime shipments and logistics with the office team in France● Negotiate facilities and maritime shipping contracts● Optimize logistics and transportation processes and costs● Responsible for the commercial back office, establishing relationships with suppliers (exporters) and customers (importers)● Participate in the main international food fairs Anuga and Sial as an exhibitor● Prospect logistics partners and establish commercial relationshipsAchievements:● Operational performance gain of 75% with:● Introduction of the 100% digital Operation model, eliminating office operating costs● Migration of 100% of the database and documentation to a virtual environment with real-time access● Partnership established with 16 main logistics agents Show less

  • International Trader

    Jan 2015 - Oct 2018

  • Senior Foreign Trade Analyst

    Aug 2011 - Jan 2016
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  Self employed

  Aug 2018 - Oct 2021

  International Trader

  Work carried aout in the animal protein and comodity segment● Market prospection● Order Purchase● Contract negotiation

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  Wise Up

  Nov 2018 - Sept 2019

  Administrative Manager

  Consultancy provided to Olímpia Group with 5 English units/schools (Wise up/Number One)Position: Administrative ManagerAssignments:● Optimization of operational flows and processes, implementing Kanban in the operation● Deploy from online file system with real-time access.● Reduce operating costs by 10%, with zero layoffs● Supervise the implementation of a para-accounting management platform● Negotiate new contracts for inputs and facilities, as well as renegotiating current contractsAchievements:● Successful in reducing annual operating costs by 12%● Improved performance and customer response time by 97% with response time reduced from 24 hours to 30 minutes● Consulting project delivered on time● Automation of banking operations● Reduction in bank expenses by 60% Show less

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  Sopro do Vento Hotel

  Dec 2019 - Jul 2023

  Manager

  Assignments● Planning and organizing team activities● Financial planning, control, and support● Negotiating service contracts and acquiring supplies● Developing and managing pricing and packages according to the calendar● Coordinating a team of employees● Developing a property revitalization project and standardizing services● Creating and maintaining business KPIs and OKRs (Vacancy, investment, social media rating, active projects, compliance, and promotion results)Achievements: ● Established a routine plan, promoting collaboration and teamwork, resulting in a 20% increase in productivity after adopting task management.● Coordinated a team of 6 people to renovate 11 chalets, ensuring the project was completed within budget.● Increased revenue by 15% in ocupamcy by adopting more competitive accommodation packages.● Produced social media content, including photos, text, and videos, which increased the company's reach by 25%, generating a 10% increase in bookings.● Increased productivity by 20% through task management, eliminating rework and providing a healthy work environment, resulting in a 50% reduction in customer response time.● Achieved a 50% increase in customer satisfaction after introducing a property revitalization project that received rave reviews, generating a 15% increase in customer loyalty.● Established relationships by creating a portfolio of 18 new suppliers of supplies and services, ensuring the availability of quality supplies and services at competitive prices. Show less

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  Science Valley Research Institute

  Oct 2021 - Jul 2023

  Operations Manager

  Assignments:● Implement the Operations area, including budget management, teams, facilities, suppliers, and defining flows, processes, and SOP (Standard Operating Procedures).● Establish and maintain KPIs and OKRs for the area, covering recruitment, investment, active projects, and active centers.● Collect and analyze data (industry studies, market research, and documentation) for strategic insights in PowerBI.● Implement and train CRM for commercial and operational teams, and introduce the Project Management tool (ClickUp) with AGILE and SCRUM discipline, covering control, hiring, training, and communication.● Lead the entire process of opening and managing technological parks.● Manage the PMOC (Maintenance, Operation, and Control Plan) in research centers.● Automate the remote temperature monitoring systemAchievements:● Achieved a 25% reduction in overall operational costs through effective budget management.● Negotiated and closed 8 new facility contracts and successfully renegotiated 10 existing contracts, leading to improved supplier relationships and cost savings.● Opened and reactivated 5 clinical research centers, including one dedicated to investigator-initiated research (IIR), significantly expanding the company's research capabilities.● Enhanced company's resilience by securing the approval of 20 new suppliers, diversifying the company's supply chain.● Development and implementation of a real-time remote temperature monitoring system based on IoT, in partnership with ItechMed, revolutionizing the way temperature is monitored in critical environments.● Successful implementation of CRM and team training, meeting 100% of goals in 2022, demonstrating management and leadership skills.● Effective leadership in the opening and management of research centers and technological parks, ensuring compliance with Good Clinical Practices (GCP). Show less