Pradeep Ghora

Experience

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  Justdial

  Jul 2017 - Oct 2018

  IRO

  - Proficient in Avaya systems, I managed and configured them to optimize operations and enhance the customer experience.- I specialized in system configuration, tailoring solutions to meet specific needs and improve overall efficiency.- I have a strong background in team management, leveraging my leadership skills to guide and inspire colleagues towards achieving common goals.- My role included managing blended voice interactions, ensuring seamless communication across multiple channels.- I excelled as an information-providing agent, offering valuable insights and assistance to clients and customers. Show less

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  IEnergizer

  Mar 2019 - Jan 2021

  Senior Executive

  - Served as a technical expert, specializing in troubleshooting and resolving in-game issues for renowned gaming companies such as EA, 2K Games, and Roblox.- With a deep understanding of gaming systems and platforms, I addressed complex technical challenges, ensuring gamers enjoyed a seamless experience.- Provided top-tier customer support, assisting gamers in resolving issues and ensuring a smooth gaming experience.- Expertise spanned multiple gaming companies, allowing me to adapt and excel in diverse gaming environments and platforms.- Fueled by a genuine passion for gaming, I was dedicated to delivering exceptional technical support and enhancing the gaming community's experience. Show less

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  Airtel Payments Bank

  Jan 2021 - Jul 2021

  Assistant Manager

  - Role centered around ensuring robust Know Your Customer (KYC) practices, encompassing thorough identity verification protocols.- Played a pivotal role in the account approval process, leveraging KYC insights to make informed decisions. My meticulous approach ensured that only legitimate and verified customers gained access to our services.- Harnessed cutting-edge contact center technology to streamline and enhance customer interactions. This included optimizing routing strategies, deploying self-service options, and ensuring a seamless customer experience.- Data security and customer privacy, implementing measures to safeguard sensitive information. This approach ensured compliance with regulatory standards and bolstered customer trust.- Contact center technology to automate processes, reduce response times, and deliver a superior customer experience while adhering to KYC and identity verification requirements. Show less

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  Infosys

  Sept 2021 - now

  - Configuring Cisco Finesse, a vital component of Cisco's contact center solutions. This involved setting up and customizing Finesse to meet specific business requirements.- Configuring Cisco Jabber, a unified communications application. This included setting up Jabber for individual users, ensuring proper integration with other collaboration tools, and customizing it as needed.- Crucial role in diagnosing and resolving issues related to Cisco Finesse and Jabber. This involved analyzing logs, identifying root causes, and implementing effective solutions to ensure uninterrupted communication and contact center operations. Show less

  • Senior Associate Consultant

    Feb 2022 - now

  • Associate Consultant

    Sept 2021 - Feb 2022