Elena Krasteva

Experience

• 

  ZestPress

  Jun 2006 - Oct 2008

  Editor

  Translating and editing of books about computers and technology.

• 

  Saga Technology

  Jul 2008 - Mar 2009

  Author of articles

  Writing articles about the innovations in green technology

• 

  Blizoo

  Feb 2009 - Feb 2013

  • Training incomers and current employees on: billing systems; technical specifications and support; promotions and sale; soft skills, etc. • Regular attestations of all current employees. • In charge of delivery of instructional material. • All of the responsibilities include – planning, conducting, analyzing and measuring the results and giving feedback from the training/attestation using Excel, Word and Power Point • Providing support via phone, chat and e-mail. • Working with clients in order to solve problems with the services of the company (internet, analog and digital television and telephone) and problems with payments and invoices.

  • Expert Training and Attestations

    Sept 2010 - Feb 2013

  • Senior Technical Support Call Centre

    Feb 2009 - Sept 2010
• 

  ISG - Technology

  Feb 2013 - Aug 2015

  Team Leader Software Asset Management

  • Project management for an UK customer • Analysis and management of the software assets and hardware specifications of the customers’ computers and servers, using Excel, Word and internal applications• Identifying resources needed and assigning individual responsibilities• Creating and executing project work plans and timelines and revising as appropriate to meet changing needs and requirements• Managing day-to-day operational aspects of the project and scope• Providing appropriate job specifications.• Effectively communicating relevant project information to the CEO• Routing work between all responsible people in all stages of the project• Facilitating team and client meetings to review work.• Preparing regular status reports and distributes internally and externally• Quality assurance• Implementing and managing project changes and interventions to achieve project outputs Show less

• 

  Codix

  Aug 2015 - now

  • Developing detailed project plans to track progress and improve efficiency• Managing various projects against objectives to ensure quality and timely delivery using both waterfall and agile methodology, depending on the project• Performing client negotiations and managing project contracts• Responsible for maintaining good client relationship• Managing and supervising technical and business teams from multiple departments across geographies (USA, Canada Mexico, Tunis, Vietnam, France, Germany)• Managing plans, commitments, monitoring, change management, issue resolution, budget and quality reviews • Supervising teams to complete project delivery within the defined timelines and quality expectations• Monitoring project progress and making adjustments as needed• Reviewing and improving defect management procedures.• Implementation of business improvement processes Show less • Coordination and support of IT projects in Factoring/Commercial Finance, Debt collection and Leasing businesses • Working with financial institutions in order to implement ERP system worldwide (USA, UK, Dubai, Egypt, France, and Germany)• Working with English, French and Spanish depending on the customer’s preferred language• Making sure the Project Management Methodology is carefully respected, and preparing the necessary input for the milestones and their associated checkpoints.• Understanding of the clients’ functional domain, to fully appreciate the project impact in the client organization.• Creating business cases, defining project scope, product descriptions, goals and deliverables.• Identifying and raising issues and risks and undertaking actions to resolve• Monitoring all project documentation for completeness and for compliance with the requirements of the client• Efficient communication between the internal teams within the company and between the client and the teams involved in the project • Preparation and follow up of implementation plans, which include project schedules, risk analysis, communications documents, long and short-term training plans, etc.• Overseeing and keeping a monitor on the obligations of contracts and SLAs • Mentoring and training new employees. Show less

  • Project Director

    Apr 2018 - now

  • Project Coordinator

    Aug 2015 - Apr 2018