Timothy Simeone

Experience

• 

  Civil Air Patrol

  Jan 2016 - May 2018

  Second Lieutenant

  • Accelerated through the promotional hierarchy of the Civil Air Patrol. • Developed a training curriculum for the unit that addressed technical competency, complex maneuvers, and business ethics. • Represented the organization at the State Advisory Council. Awarded Billy Mitchell Award Recipient (only 15% of CAP members).

• 

  Kroger

  Jul 2020 - Jul 2022

  Produce Clerk

  • Designed systematic presentation of goods to enhance the overall customer experience.• Supervised the refinement of the facility to meet the requirements of corporate inspections while maintaining a high rate of customer satisfaction and hospitality.• Provided new employees with training on correct procedures and instruction regarding the operation of complex machinery.

• 

  ECS

  May 2023 - Nov 2024

  IT Support Specialist Tier 1

  • Provided front-line support for end-users, diagnosing hardware and software issues across a variety of systems.• Ensured prompt response and resolution to support requests, enhancing system performance and user experience.• Assisted with system upgrades and maintenance, collaborating with cross-functional teams to optimize IT operations.

• 

  Caelum Research Corporation

  Nov 2024 - now

  IT Support Specialist Tier 2

  • Support over 3,000 end-users, troubleshooting and resolving IT-related issues, including system outages and software/hardware malfunctions.• Transitioned from a Tier 1 to Tier 2 role, taking on more complex tasks and demonstrating strong problem-solving skills.• Manage technical support incidents through a custom in-house ticketing system, collaborating with network and cyber teams to address technical issues.• Successfully handled user inquiries related to OneDrive, Microsoft SCCM, Active Directory, and Microsoft 365.• Fostered strong professional relationships, providing high-level technical guidance and ensuring timely issue resolution. Show less