ANKIT GOEL

Experience

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  Hcl Infosystem Limited.

  Jun 2005 - Jul 2006

  A techno commercial customer Support Engineer

  Servicing for the Multi function photo copier, Projectors, Fax, PrintersInfo attendance, Video Conferencing equipment Interacting with all branches in India and provide the desired supports to the branches pertaining to any discrepancies.

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  Sharp Business Systems, Inc.

  Jul 2006 - Jan 2008

  Dealer Support Engineer

  Technical support to Dealer network for Digital Photocopier (B&W and Colour), Projector and Fax.Technical field support to dealer engineers.Support in Sales( Pre sale and Post sale)Generate Spares and consumable revenue from dealer channel.Handling the team of 12 Dealers and 23 Engineers in UP and Uttarakhand.

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  CANON INDIA PVT. LTD

  Jan 2008 - Sept 2014

  Channel Support Manager

  Instrumental in planning of the service parameter and maintaining service quality of UP & Uttarakhand. Managing Services through ASP's engineer in Noida Region.Played a pivotal role in developing improvement plans for service and follow up for implementation.Skilled in providing Technical support to the Dealer network for Digital Photocopier (B&W and Colour), Scanners, Wide format printers, laser printers.Actively involved in generating spares and consumable revenue from dealer channel.Handling the team of 23 Dealers and 50 dealer Engineers in UP and Uttarakhand.Spearheaded effort to maintain service standard and provide breakdown free service to the customer.Oversaw business development activities related to AMC, TG (per copy charges) and contract penetration. Show less

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  Toshiba India Pvt Ltd

  Sept 2014 - May 2022

  Instrumental in planning of the service parameter and maintaining service quality Pan India. Monitoring TAT % for defined cities, national and its planning for improvement through partners & Direct HCL Team.Revenue strategies for consumables and spare parts through partners Profit Center for both organization and channel with best market competition for growth in terms of sale.Resolution on day to day basis issue / problem to escalated calls.Monitoring and driving service operation as per SLA’s via through National Authorized partner.Process implementation on after sales support of ASP’s channel under Authorized partner network.Policy implementation of service operation and monitor performance of service network Show less

  • Manager Service Operations

    Sept 2014 - May 2022

  • Manager Service Operations

    Sept 2014 - Feb 2016
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  GK ENTERPRISES

  Mar 2016 - now

  Entrepreneur

  We are authorized partner of Xerox, HP, Acer, Kyocera