ANKIT GOEL

ANKIT GOEL

A techno commercial customer Support Engineer

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location of ANKIT GOELLucknow, Uttar Pradesh, India

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  • Timeline

  • About me

    entrepreneur

  • Education

    • ICFAI UNIVERSITY, TRIPURA

      2009 - 2011
      MBA OPERATIONAL MANAGEMENT

      Activities and Societies: MBA from ICFAL University, Tripura in Oprational Management MBA

    • K.L Polytechnic, Roorkee

      2002 - 2005
      Diploma In Electronics Electronics Engineering

      Diploma In Electronics Engineering

  • Experience

    • Hcl Infosystem Limited.

      Jun 2005 - Jul 2006
      A techno commercial customer Support Engineer

      Servicing for the Multi function photo copier, Projectors, Fax, PrintersInfo attendance, Video Conferencing equipment Interacting with all branches in India and provide the desired supports to the branches pertaining to any discrepancies.

    • Sharp Business Systems, Inc.

      Jul 2006 - Jan 2008
      Dealer Support Engineer

      Technical support to Dealer network for Digital Photocopier (B&W and Colour), Projector and Fax.Technical field support to dealer engineers.Support in Sales( Pre sale and Post sale)Generate Spares and consumable revenue from dealer channel.Handling the team of 12 Dealers and 23 Engineers in UP and Uttarakhand.

    • CANON INDIA PVT. LTD

      Jan 2008 - Sept 2014
      Channel Support Manager

      Instrumental in planning of the service parameter and maintaining service quality of UP & Uttarakhand. Managing Services through ASP's engineer in Noida Region.Played a pivotal role in developing improvement plans for service and follow up for implementation.Skilled in providing Technical support to the Dealer network for Digital Photocopier (B&W and Colour), Scanners, Wide format printers, laser printers.Actively involved in generating spares and consumable revenue from dealer channel.Handling the team of 23 Dealers and 50 dealer Engineers in UP and Uttarakhand.Spearheaded effort to maintain service standard and provide breakdown free service to the customer.Oversaw business development activities related to AMC, TG (per copy charges) and contract penetration. Show less

    • Toshiba India Pvt Ltd

      Sept 2014 - May 2022

      Instrumental in planning of the service parameter and maintaining service quality Pan India. Monitoring TAT % for defined cities, national and its planning for improvement through partners & Direct HCL Team.Revenue strategies for consumables and spare parts through partners Profit Center for both organization and channel with best market competition for growth in terms of sale.Resolution on day to day basis issue / problem to escalated calls.Monitoring and driving service operation as per SLA’s via through National Authorized partner.Process implementation on after sales support of ASP’s channel under Authorized partner network.Policy implementation of service operation and monitor performance of service network Show less

      • Manager Service Operations

        Sept 2014 - May 2022
      • Manager Service Operations

        Sept 2014 - Feb 2016
    • GK ENTERPRISES

      Mar 2016 - now
      Entrepreneur

      We are authorized partner of Xerox, HP, Acer, Kyocera

  • Licenses & Certifications

    • Canon Certified Engineer

      Canon Singapore Pte Ltd