Shivani Patel

Experience

• 

  Hornsby Medical Practice

  Mar 2016 - Feb 2019

  Medical Receptionist

  • Managed fast-paced office operations with a steady flow of patients and assignments, ensuring seamless service delivery.• Strictly adhered to national guidelines to protect patient privacy and confidentiality.• Coordinated patient scheduling, payments, and administrative tasks, optimising front desk management for maximum efficiency.• Maintained professional and courteous communication with doctors, specialists, and patients, fostering a supportive environment.• Engaged compassionately with patients and their families, ensuring respectful and empathetic interactions. Show less

• 

  Elements Personnel

  Jun 2016 - Nov 2016

  Hospitality and Event Staff

  • Delivered five-star service for diverse functions and events at prestigious hotels, including Shangri-La and The Strand Hotel.• Greeted guests from various backgrounds while managing the cloakroom, ensuring a welcoming atmosphere.• Executed a range of housekeeping duties, contributing to the overall cleanliness and hospitality of the venues.

• 

  Oxley Home Care

  Jun 2019 - Mar 2021

  Care Worker

  • Assessed individual client needs to provide tailored services, ensuring a high standard of care for 12 regular clients.• Proactively took on additional clients to address the increasing demands of the aging population.• Assisted with bathing, grooming, and hygiene practices, prioritising clients' dignity and respect.• Provided companionship to foster social inclusion, offering kindness and compassion in all interactions.• Responded effectively to clients’ personal health issues, demonstrating attentiveness and support. Show less

• 

  REED Nepal

  Aug 2021 - Nov 2021

  Program Assistant

  • Developed training programmes for teachers on child protection, safeguarding, and gender and social inclusion (GESI) to enhance effective communication and inclusive teaching practices.• Created presentations for school leadership on emergency response strategies, including the development of an emergency management plan and gender-inclusive budgeting.• Designed educational programmes and games for children and adolescents, focusing on human rights awareness and protective measures against child abuse and SGBV in emergency settings.• Compiled information packs for REED workers, featuring an SDG document that highlights gender-specific goals and supports the development of GESI-based programmes. Show less

• 

  Expand Now

  Jul 2022 - Jul 2023

  Founding Member

  • Co-hosted meetings, webinars, and events, enhancing customer interaction and satisfaction.• Treasurer, providing financial oversight and ensuring effective governance.• Conducted in-depth research on governance, resulting in a comprehensive document outlining essential standards and reporting requirements.• Social Media Manager and Content Creator, driving brand visibility through strategic content development.• Researched governance, leading to a comprehensive document outlining standards, reporting requirements, etc.• Managed administrative duties, including member management, fee tracking, and designing and analysing membership surveys to enhance member experience and engagement. Show less

• 

  UnitingWorld

  Nov 2024 - now

  Project Officer