Vik Lad

Greater Leicester Area

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Timeline
About me
Head of Operations at Peritus Learning & Development
Education
- Coventry university, coventry
  2004 - 2007
  Ba (hons) business management
- Regent college, leicester
  2001 - 2004
  A level business studies
- Rushey mead secondary school
  1996 - 2001
  Gcse: 6 (a c) passes including mathematics, english language & literature and double science
Experience
- H samuel / signet group
  May 2006 - Jan 2008
  Trainee assistant store manager
  Managed team of five sales associatesAdminister and organise all weekly and monthly inventories and stock control and quality checksAccountable for store stock and cash management.Deal with all customer complaints and escalated queriesImplemented and conducted training programs for all sales associatesStore key holder.
- Atg communications inc/telus wireless business centre
  Feb 2008 - Jan 2009
  Client account representative
  Specialist B2B wireless distributor. Servicing companies accross North America ranging from SME to Corportate Businesses.
- Axa
  Feb 2009 - Jun 2009
  Customer service representative
  Working with Financial Advisors to maintain customers pension policies.
- Avg
  Jun 2009 - Jul 2010
  Sales coordinator
  Work as direct contact to distributors to help maintain relationships and develop new strategies
- Santander uk corporate & commercial
  Jul 2010 - Sept 2016
  - Branch Manager
    Jan 2015 - Sept 2016
  - Branch Manager
    Sept 2013 - Jan 2015
  - Personal Banking Advisor Saving Specialist
    Jul 2010 - Sept 2013
- Thincats
  Sept 2016 - Mar 2023
  Customer service manager
- Peritus learning
  Mar 2023 - now
  - Head of Operations
    Jan 2025 - now
  - Operations Manager
    Mar 2023 - Jan 2025
Licenses & Certifications
- Leadership and management
  Ilm
  Aug 2016
- Associate diploma in people management
  Cipd
  Nov 2022
- Level 5 award in leadership & management (8607-11)
  Ilm
  Jul 2024