Experience

• 

  Cyber junction

  Jan 2008 - Aug 2013

  It support specialist

  • Provide hardware and software support for small businesses and home users.• Assist with computers, printers, and email setup.• Perform backup, formatting, and installation of desktops and laptops.• Set up Wi-Fi and networking solutions for small businesses.• Assist with antivirus installations and virus removals.

• 

  Click it cc

  Sept 2013 - now

  • Proactively support IT systems and infrastructure for SME clients.• Manage and maintain Windows Servers (including Hyper-V and Active Directory) and cloud solutions (Microsoft Exchange Online, SharePoint).• Assist and support network infrastructure, including HPE switches, Endian and FortiGate Firewalls• Monitor and support anti-virus software, Including Eset Security• Provide second-line support for a multi-national company and act as the local point of contact for IT projects• Deliver second and third-line user support, resolving diverse technical issues.• Collaborate on projects such as cloud-based email migrations and antivirus solution transitions.• Partner with third-party IT providers to deliver specialized support when needed Show less

  • System Administrator

    Sept 2017 - now

  • Junior Technical Support Engineer

    Sept 2013 - Sept 2017