
Timeline
About me
Business Operations | CRM Administrator | Klarnaut | MSc in Banking and Finance | Fintech Enthusiast
Education

Stockholm university
2019 - 2021Msc in banking and finance banking, corporate, finance, and securities lawMaster's Thesis:My master’s thesis investigated the effect of post-earnings announcement drift (PEAD) as a stock market anomaly, where I studied if inattention on the last day of the workweek can cause investors in Israel to react less to quarterly earnings announcement news. Notable University Courses:• Econometrics 3b - Where we learned how to pseudo out of sample forecast time series data in R, using univariate and multivariate regressions models. • Portföljteori… Show more Master's Thesis:My master’s thesis investigated the effect of post-earnings announcement drift (PEAD) as a stock market anomaly, where I studied if inattention on the last day of the workweek can cause investors in Israel to react less to quarterly earnings announcement news. Notable University Courses:• Econometrics 3b - Where we learned how to pseudo out of sample forecast time series data in R, using univariate and multivariate regressions models. • Portföljteori (Portfolio Theory) - Constructing and evaluating own stock portfolios using Python.• Financial Derivatives and Risk Management: Options valuation and derivatives pricing using Black Scholes model. Show less

Brac university
2013 - 2017Bachelor's degree economicsActivities and Societies: BUEC member
Experience

Economics research group
Dec 2014 - Dec 2014ResearcherWas a researcher in the study of Transitivity (Consistency of Choices), where I:• Designed the survey and the questionnaire for testing transitivity in the thought process, with a team of nine members.• Led a team of three people for the field surveys.• Surveyed two hundred individuals from the general urban demography through random sampling.• Analyzed panel data by dividing them into subgroups of age, occupation, etc.• Took the mean consistency values of each group for five values and ten values, compared and presented them in a seminar held at the ERG office in front of senior members of The Think Tank and BRAC Institute of Governance and Development (BIGD). Show less

Eurobangla group
Jan 2015 - Aug 2015Senior executiveEurobangla, has many concerns, among which military procurement is one, where I:• Ascertained tenders from the Directorate General Defense Purchase (DGDP), to submit for military procurements.• Actively tracked foreign principal companies to submit tenders.• Strategized mark ups and agency contracts with principal companies.• Was responsible for the attainment of Letter of Credits and the freight charges.

Paperfox limited
Aug 2015 - Jan 2016Client services managerPaperfox was an advertising agency, where I:• Functioned as a bridge between the creative department and the clients• Performed as an executive to track down clients for projects.• Worked closely with the campaign designing team, which was led by professionals from other known agencies until the company dissolved.

The daily star, bd
Dec 2016 - Apr 2017Features writerThe Daily Star is the biggest English daily newspaper in Bangladesh.• Was responsible for writing, arranging, and designing the content of the weekly publication.• Led a team of fifteen contributors.• Accumulated content by conducting various celebrity interviews.• Regulated the online content of the magazine.• Designed the budget for ‘Celebrating Life- Award’ which was a joint concern of The Daily Star and Standard Chartered Bank.

Mgh group
Mar 2019 - Aug 2019Management traineeMGH group has investments in Pharma and FMCG Contract Logistics (distributor for Procter And Gamble, Bangladesh), Supply Chain Solutions, Ocean Carriers, and Airlines General Sales Agent (GSA), and other investments. • Was the primary respondent for Indigo Airlines and Air Mauritius, which fell under the belt of Airlines GSA representations. • Worked with accounting for these companies, including correspondence with Bangladesh Bank (equivalent to the Swedish Riksbank) and Standard Chartered Bank.• Prepared documents required to send over monthly remittances to Air Mauritius and Indigo Airlines. • Was responsible for maintaining and renewing all legal documents to retain working contracts with Standard Chartered Bank.• Worked closely with the Civil Aviation Authority of Bangladesh (CAAB) to pay monthly overflying charges and landing permit charges.• Annually renewed legal permits of operation for Air Mauritius and Indigo Airlines.• Prepared monthly Statements of Accounts. • Looked over finances of One World Aviation (วัน เวิลด์ เอวีเอชั่น จำกัด), Thailand, which included taxation, general expenditures, salaries, and social security payments from Bangladesh. Show less

Klarna
Jul 2021 - now• Served as owner, coordinator, and account admin for a global CRM at Klarna.• Redesigned the merchant satisfaction survey process, overseeing two teams of 4 engineers and 3 operational agents, improving survey efficiency for 120,000 annual surveys.• Led projects to merge distribution partner and merchant errands, reducing average handle time by 15% and increasing agent availability.• Implemented an AI-driven system to automate errand routing, supporting 260 employees across operational teams.• Acted as Scrum Master and Agile Coach, reducing the backlog from 200 to under 60 in two months. Show less
Business Operations Associate
Mar 2022 - nowService Delivery Specialist
Jul 2021 - Feb 2022
Licenses & Certifications
- View certificate

Build a free website with wordpress
CourseraMar 2025 - View certificate

Python fundamentals
Sita.devMar 2025 
Klarna generative ai academy - module 1
KlarnaJan 2025- View certificate

Web development fundamentals
Sita.devFeb 2025 - View certificate

The complete sql bootcamp: go from zero to hero
UdemyFeb 2025
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