Experience

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  Hill-rom, inc.

  Jan 2006 - May 2009

  • Empowered Field Sales, Field Service and Technical Support with product knowledge by providing marketing, technical and operations guidance, support and training. • Wrote Installation Service and Support Plans for new product lines regulated by FDA and UL guidelines. • Project Manager with $40,000 signature authority to create IT Server Room for Customer Focus Center. Wrote specifications, purchased server equipment, worked with subcontractors and installed product applications on application servers. • Reviewed and modified product requirements and technical service manuals for accuracy. • Insured customer satisfaction by onsite visits during product installation phase. • Built and maintained Windows Server 2003 and SQL Server 2005-based server client network for 3 Customer Experience Centers. Systems included Cisco 1100/1200 wireless functionality.• Installed software and firmware on systems using Telnet, WinSCP and UNIX. Show less • Created training facility in Cary, NC office and maintained training lab server / client LAN• Project Manager of two CBT-based training courses developed by third-party vendors• Saved $68,000 in annual travel costs by establishing the initial web-based training curriculum as Instructional Designer using WebEx Training Center and Captivate• Saved $25,000 in first year travel costs by developing Computer-Based Training CD module• Developed and delivered four curriculums for training Tech Support and Network Engineers Show less

  • Technical Product Manager

    Mar 2007 - May 2009

  • Training Specialist

    Jan 2006 - Mar 2007
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  Softpro

  Oct 2009 - Jan 2010

  Software integration specialist (contract)

  • Remotely migrate SQL Server-based customer software to HUD compliant platform.• Developed 2 interactive batch files to automate upgrade process which were formally incorporated into upgrade process• Utilize and modify SQL scripts to customize and configure client software on Windows, Citrix and Terminal servers• Provide training to customers to be self sufficient for completing the upgrade process on other customer workstations

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  Rbc bank

  Mar 2010 - Jul 2010

  Project manager / program support officer (contract)

  • Project Manager of record for multiple Basel II Accord initiatives. Created project plan from inception and directly managed process requirements for Corporate Governance, Portfolios on Standardized Approach, Use Test, Management Reporting, Specific Allowance and Credit Risk Mitigation.• Ensure program and project activities comply with Basel II-approved policies, procedures and standards. Provide program support to Program Manager and other Project Managers.• Monitor status of project plan updates, issues and financials across 12 project initiatives.• Consolidate weekly and monthly project updates from project managers for management. Show less

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  Informatics corporation of america

  Jun 2010 - Oct 2010

  Project manager (contract)

  • Manage multiple, parallel medical Electronic Health Record (EHR) / Health Information Exchange (HIE) implementations by creating project plans from infancy for customer installs using formal PMO project planning techniques• Created project plans for 3 implementations to combine dissimilar EHR systems into a common shared platform in coordination with ICA Client Services and customer project team members• Gathered project business requirements through teleconference calls and personal visits to customer sites to identify optimal business solutions for customer implementations Show less

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  Rbc bank

  Oct 2010 - Mar 2012

  Project manager (contract)

  • Created and managed project plans to oversee Risk Management integration and decommission activities for the RBC Bank to PNC Bank merger.• Led gap analysis elicitation meetings with multiple cross-functional stakeholders and Senior Risk Management executives to evaluate and document compliance or non-compliance of Business Units for the Basel II Accord project. • Conducted joint stakeholder working group meetings to complete product/process enhancements and correct defects in company database. Monitor Defects Log and followed up with SME’s for timely completion of issues.• Performed statistical analysis of project completion status from multiple perspectives across all projects for presentation of monthly reports to the Basel Executive Steering Committee. Show less

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  Pnc

  Mar 2012 - Jul 2015

  Corporate risk project manager/assistant vice president

  • Represent Basel Office as functional lead team member and decision maker for implementation of enterprise-wide Governance, Risk and Compliance (GRC) program for Basel compliance and certification.• Project Manager and Subject Matter Expert (SME) for Basel Office GRC Team. Developed and managed Basel Office Business as Usual (BAU) and Advanced Systems project plans.• Interact with multiple levels of stakeholders throughout Bank Senior Management (Finance, Risk Management, Internal Audit, the Businesses, and Technology) to drive project goals and initiatives. • Selected for company-wide Mentoring for Leadership program for high performing/high potential employees.• Designed, brought online & administered Lotus Notes database for PNC Bank FFIEC 101 certification submission Show less

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  Metlife

  Jul 2015 - Mar 2018

  Senior project lead

  • Project Manager for two $2.5M Discovery projects to establish project requirements and deliverables for Business initiatives.• Project Program Manager of $2.2M Global Sales Platform software implementation for Egypt MetLife. Manage 3 offshore and 2 onshore project managers and teams to ensure continuing alignment with project objectives. Communicate project status to Senior Management, Egypt Business Team and other project stakeholders.• Program Manager for 17 initiatives for the IT Offshore Vendor Management program.• Program Coordinator / Project Manager for US Digital Sales and Servicing Program. Build program governance structure for $60M digitization program to migrate U.S. products to new digital platform. Coordinate all project and program level activities including overseeing program interdependencies, risks, issues, and acting as Project Manager for projects as assigned.• Subject Matter Expert for US Digital project management methodology. Establish and maintain master program project plan. Audit all workstream project plans for accuracy and completeness in adherence to MetLife Portfolio & Project Methodologies. Show less

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  Ascom

  Apr 2018 - now

  • Manage customer projects that are large in size in terms of revenue impact and complexity, and provide leadership during implementation projects up to the point of final testing and acceptance of the solutions or services. • Lead and coordinate customer delivery projects, assuming end-to-end responsibility for successful installation and integration, commissioning, and end-user training. • Lead the training and mentorship of all new PMs for the PMO.• Work closely with the Director, PMO to take administrative ownership for continuous improvement of the end-to-end Ascom project delivery process.• Assume Quality Document ownership of PMO process related documentation components. Show less

  • PMO Lead Project Manager

    Apr 2018 - now

  • Senior Project Manager

    Apr 2018 - Jan 2022