Experience

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  Western marketing corporation quezon city

  Nov 2003 - Apr 2005

  Mis staff - data processing specialist - pos controller

  Point of Sales Controller.Maintaining the computer network within the branch and its connectivity to the head office.Repair and troubleshoot the computer unit system.Monitor the daily operation of the computer system network.Report directly to the Management Information System Department.

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  Sea olympus holdings

  Apr 2005 - Apr 2006

  Technical support engineer - mis representative

  Server Administration, Network Administration.Maintaining the computer network within the branch and its internet connection.Repair and troubleshoot the computer unit system.Monitor the daily operation of the computer system network.Report directly to the Management Information System Department Head Office.Assist and conduct routine check to every workstation within the company.

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  Flower depot inc

  Jun 2006 - Dec 2006

  It consultant

  Computer maintenance and monitor the online operation of the online business thru internet.Maintain the website and update the products and its content.Implement different strategy for the marketing of online business.Maintain connectivity to the internet and support the operation for their IT related concern.

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  Alorica inc

  Dec 2006 - Sept 2008

  Responsible in monitoring LAN/WAN networks to ensure that all connectivity, switches and firewall are working with the use of NAGIOS monitoring tool and Solarwind. Monitor servers across the entire Alorica (PABX, Application programs, file and exchange database) - Provide Ticket No (document) in all trouble incidents, technical assistance request and escalations. Responsible in Escalating Issues via phone / emails to the corresponding Engineers or point person. Monitor issues that are TELCO related problems - Handles all IT Change Request and Schedules Task using the Share Point Application. Monitor and troubleshoot any HELIX application issues across the entire Alorica network; attends request for resends, flips and cancel/closing. Support the Global Helpdesk of Alorica Monitoring network load, internet access, webtools. Maintain Alorica Active Directory (Create/Modify/Delete/Disable account and Reset password Show less Provides technical helpdesk support for hardware, software, application, network and telco issues Monitoring network load, internet access, webtools. Server Maintenance and Patching. Coordinate issues to vendors (Network / Telco / PC) Conference call to Client to resolve issues regarding application and connection problem PC reformatting / Application Installation / Troubleshooting Escalate issues to Clients and Vendors. Updates the documentation of escalation procedure. Inventory of computer peripherals. Test tools for new project. Level 1 escalation for network issues. Time management responsibilities Show less

  • Network Operation Center Engineer

    Apr 2008 - Sept 2008

  • IT-Technical Support Engineer

    Dec 2006 - Apr 2008
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  Al obeidly and gulf eternit trading

  Nov 2008 - Mar 2009

  Service and maintenance engineer

  Responsible for the Installation, Repair and Maintenance of all supplied product by the company to the client such as: Medical equipment and apparatus, Laboratory equipment and apparatus, and Analytical equipment and apparatus for Oil and Gas application.Maintaining customer satisfaction with the product and services.Conduct application trainings to the end user.Monitor the status of each equipment installed to the client regarding the warranty under the service contract to the company. Show less

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  Vxi global solution

  May 2009 - Apr 2011

  It-technical support engineer / helpdesk engineer

  Provides technical support for hardware (workstation and servers), software (Microsoft based application software), application (digital recording syetem), network (CISCO switches and router) and telco (AVAYA) issues Monitoring network load, internet access, webtools. Server Maintenance and Patching. Coordinate issues to vendors (Network / Telco / PC)Responsible for the creation and management of logins for all accounts used by the Operation and Support Personnel. Maintain VXI (Philippines) Active Directory (Create/Modify/Delete/Disable account and Reset password). AVAYA Site Administration ( Modify, Add, Create, Deletion) Escalate issues to Clients and Vendors. Updates the documentation of escalation procedure. Inventory of computer peripherals. Test tools for new project. Level 1 escalation for network issues. Time management responsibilities Show less

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  Trios college

  Jun 2011 - Aug 2012

  Network engineer student

  Student at Toronto-Campus, Ontario, Canada

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  Compel technology inc.

  Jun 2012 - Dec 2012

  It tech support - helpdesk

  •Deployed, Installed, configured, and maintained the PC, peripherals, printers, telephone system, and networks of clients by the company.•Monitor the Servers and Workstations maintained under contract by Compel Technology using GFI Remote Management.•Manage and maintained Backups of the Clients under contract.•Remote support using RDP, Teamviewer, Logmein, and Crossloop to check the servers and workstation.•Customer phone support, email and actual site visit.

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  Robert half technology

  Dec 2012 - Jan 2013

  Pc technician

  • Deployed and installed the POS, PC, routers, switches, peripherals, printers, telephone system, and network of newly constructed Target Store.• Assist Head Technician from CompuCom with configuration and testing of equipments installed.

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  Metafore technologies

  Mar 2013 - Mar 2014

  It technician

  WINROC, Ontario Project•Traveled and supported different location in Ontario: Vaughan, Collingwood, London, Cambridge, Burlington, and Windsor.•Migrate the user’s computer to the new domain and setup the new email from internet email to Exchange email. Activate the Blackberry to its new BES.•Assisted, trained and educated users on the new domain, email, and computer operation.Saint Elizabeth Health Care•Traveled and supported different sites to distribute BES activated Blackberry phone.•Assisted, trained and educated users on the new blackberry phone. Show less

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  Golf town

  Jul 2013 - Mar 2014

  Support analyst

  Provide technical support to the Canadian Stores and Head Office through phone, email, and deskside support. Access workstation and servers remotely via RDP, VNC, and Logmein.

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  Extendicare inc.

  Jan 2014 - Oct 2020

  • IT Support Analyst - Level II

    Feb 2019 - Oct 2020

  • IT Support Analyst

    Jan 2014 - Sept 2019
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  Bfg enterprise services

  Jan 2021 - Apr 2022

  Technical support specialist
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  City of toronto

  Apr 2022 - now

  • Application and Technical Support Specialist 1

    Jan 2023 - now

  • Application and Technical Support Specialist 2

    Apr 2022 - Jan 2023