Experience

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  Gijima

  Dec 2007 - Jun 2012

  Field service engineer ii

  Hardware Maintenance – PCs, Notebooks, Printers, Peripherals, NetworkingMS Office Suite, Internet Explorer, Internet E-mail, Virus Protection, Patches on O/S.Attend to all problem calls that could not be resolved in the Front Office within SLA.Attend to installations, projects and upgrades as scheduled.Ensure Customer Satisfaction - Keep customer informed about the status of the Service Ticket/Problem Call and escalate issues in a timely manner.Enhance Customer relationships by ensuring services are delivered with high customer satisfaction.Investigate root cause analysis & problem re-occurrences.Adhere to standards, policies and responsible for achieving SLA’s.Reroute and track Problems, if work needs to be done by any internal/external Specialist Support Group or 3rd Party.Document information in call management system and timely Call Closure.Owns responsibility to drive to completion all service activity.Server Support(Reloading Of Server/Hardware Maintenance). Show less

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  Eliance

  Jun 2012 - May 2013

  System process implementation specialist

  Travel between Toyota dealer to dealer implementing new software (Service Plus) in their service department.To facilitate the implementation and to see that all processes run smoothly and effectively. This includes the installation and configuration of Service Plus application.Represent Toyota in a professional manner to customers, Business Partners and other Toyota personnel at all times.To support and instruct less experience co-workers, through on-the-job mentoring. Information sharing and communication between co-workers is key to guarantee the success of the implementation.Support and report to Toyota Management while assigned to active customer engagements.Advise Toyota Management on level of effort required to perform assigned software implementations.Regularly communicates status of implementation and all applicable customer issues to Toyota and Dealer Management.Perform according to established safety standards.Reports environmental issues and non compliance to franchise standards and may at times recommend improvement.Prepares, maintains and submits activity / progress reports in accordance with published procedures.Keep Toyota Management, Eliance Project Manager and Call Centre informed of activities, alerting of any issues promptly.Complete Review Report at end of implementation.Work in conjunction with Toyota Management, colleagues and Toyota dealer Management to ensure effective resolution of technical and user issues encountered during implementations.Successfully handle relations with the dealer utilizing negotiation and influencing skills to acquire the tools necessary for optimal results. Coordinate the necessary resources within the dealer to resolve issuesor problems which is supported by the Service Manager.Regular meetings and feedback sessions with Dealer Management.Report to Toyota Management on Implementation readiness. Show less

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  Auto-mate

  May 2013 - Mar 2015

  Professional services consultant

  Installation of Dealer Management SystemTrain individuals and groups on how to use the SoftwareImplement system – Training, Go-Live, Month-end, HandoverSet up system modules as per client requirements, including user id and permissionsProvide customer support with regard to Fixed Assets, General Ledger, Debtors,Creditors, Reconciliations, Trial balances, Vehicles, Parts, Service and CRMManagement Report writingLog faults and requestsMonitor user progressPerform needs analysis with customersWork long hours and weekendsProblem solving abilityAttention to detailSelf-motivated and disciplinedMS office suiteInnovativeCommunication skillsE-mails• Check e-mails daily and respond to all client queries.• Alert department head of relevant e-mail queries or requests.• Send out e-mail requests to clients.• E-mail job requisitions to head of department etc.Training • Give classroom training to customers on V3X and Evolve.• Give onsite training to customers before going live, during going live and on first month-end.Creation of New Company• The creation of a new company on V3X and Evolve.• Setup of Chart Of Accounts according to customer’s requirements.• Make sure that all parameters are setup correctly.Application Setup • Application setup for companies as per customer requirements.• Make sure that there is a connection to the Application.Conversion• Do the conversion of data to Evolve and V3X.Reports• Explain all current reports and Management browsers in Evolve to the customers.• Create and setup Financial Reports as per customer requirements.Balancing Routine• Clear the Balancing Routine, where necessary, on Evolve/V3X at first month end. Show less

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  Cdk global

  Apr 2015 - Nov 2020

  Implementation consultant drive
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  Keyloop

  Mar 2021 - now

  Implementation consultant - finance