Experience

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  Taco bell

  Nov 2018 - Feb 2019

  Service champion

  Took 200+ orders in the main lobby/drive thru for any customersManaged money at the register and assisted any customers in the lobby with anything they needEnsured that the lobby and bathrooms were presentable and clean for customer useRestocked items needed in lobby once every hour

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  Capital one

  Jan 2019 - Jul 2019

  It intern

  Monitoring intelligence using Splunk and ELKPerform Level 1 Operational Support on Splunk Create indexes for customers on ELKOn-board new applications and modify applications on Splunk Help troubleshoot issues customers may be facing in their appsUse AWS to execute various tasks such as index creation/ deletion, transfer ownership of objects, etc.

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  Dsa

  Sept 2019 - Jun 2020

  Junior help desk qa analyst

  Contributed to system releases and patching with thorough testing of system, to help maintain system efficiencyEmployed a “test-to-break” approach on testing bug fixes and verified system requirements to ensure the effectiveness of test plansCreated documentation of QA testing practices to enhance their repeatabilityAnswered all user issues and requests as Help desk Tier 1/2 Created and managed tickets for all user issues (including account management, system issues, data ingestion, etc)Escalated issues to Tier 3 when necessary and followed up on any escalated issues, all within a timely manner Show less

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  Consultnet

  Jul 2020 - Feb 2021

  Help desk associate
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  Ecs

  Feb 2021 - Dec 2021

  Tier 1 analyst

  Tier 1 Analyst supporting the Federal Communications Commission

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  Signature federal credit union

  Mar 2023 - now

  Member service representative

  Manage and mitigate fraud risks by running daily PowerOn batch reports and reviewing 60+ accounts to prevent financial loss, to ensure security protocols were followed by reviewing Banno online/IP activity,on each account Assist with troubleshooting account issues, wire/ACH transfers, and online banking issues for a customer base of over 60 members daily Act as Tier 2 support for escalated member inquiries while providing and trained new team members on troubleshooting best practices Provide customer service assistance to members via phone, chat support, and email within a timely manner Show less