Experience

• 

  Agricultural development bank ghana

  Oct 2000 - Feb 2007

  Responsible for providing effective customer service by managing routine compliance, physical security of the branch, bank assets, query and problem resolution, routine aspects of new business and account maintenance, levels of authority and cost control. Manage the routine aspect of new business - account opening, maintenance, customer enquiry, query and problem resolution.

  • Operations Officer

    May 2004 - Feb 2007

  • Customer Service Officer

    Oct 2000 - May 2004
• 

  Stanbic bank ghana

  Feb 2007 - now

  Lead a dedicated and passionate Functional team to manage and implement Stanbic Bank Ghana’s Finacle Core Banking application transformation journey which was so very successful. This has enabled the Bank to deliver a refreshing new customer experience. To research, develop and manage Stanbic Bank’s Personal and Business Banking deposit products to including the review, tracking and monitoring of the Bank’s fees and commissions. Leading and managing the development of Stanbic Bank’s Card Payment Solutions in Ghana. Key focus areas include Debit, Credit, and Prepaid Cards, including making it possible for merchants to accept card payments. Other focus areas are International Money Remittance and business services. Responsible for managing the branch to achieve set profit, deposit and asset targets. Responsible for providing effective customer service by managing routine compliance, physical security of the branch, bank assets, query and problem resolution, routine aspects of new business and account maintenance, levels of authority and cost control.

  • Business Solutioning Lead

    Jul 2023 - now

  • Head Client Solutions

    Jul 2021 - now

  • Functional Lead, Finacle Core Banking Application

    Sept 2013 - now

  • Manager, Transactional Products

    Feb 2010 - now

  • Head, Payments

    Feb 2015 - Nov 2021

  • Branch Manager

    May 2008 - Jan 2010

  • Head, Service Support

    Feb 2007 - Apr 2008